Susan Christiano is a senior business analyst and project manager with a passion for resolving process and system-related issues to enhance productivity, profitability, and overall customer experience. With her collaborative work style, she has successfully led cross-functional teams to identify the best solution to satisfy both immediate and long-term needs of the business. Susan has studied Business, Management, Marketing, and Related Support Services at Rochester Institute of Technology, and she also holds certifications in Business Analysis, Oracle Database Administration, and Digital Analytics. With over a decade of experience working in different organizations like Garlock Sealing Technologies, Xerox, and Excellus Blue Cross Blue Shield, Susan has developed her skills in Business Systems Analysis, Business Process Improvement, SDLC including Agile, System Design & Implementation, Project Management, and Team Management & Leadership. Susan enjoys being a collaborative problem-solver and can bring different perspectives to the table to inspire out-of-the-box thinking. She is always looking for opportunities to learn and grow and would love to meet with new teams to discuss how her skills could benefit their businesses.