Susan Campisi

Susan Campisi is a seasoned professional with over 20 years of experience in the digital content space, transitioning to a UX designer and user researcher a decade ago. She specializes in user research, content strategy, and UX design.

With a profound understanding of psychology and behavior change, Susan has a successful track record at Kaiser Permanente, focusing on helping individuals in adopting healthier habits and leading a zero-waste project to reduce single-use plastics.

In content, Susan excels in strategy development, writing, editing, and proofreading, with a talent for simplifying complex ideas and fostering consensus among stakeholders. Her research skills encompass qualitative research methods, in-person interviews, surveys, usability testing, and heuristic analysis, allowing her to derive actionable insights and clarify research objectives effectively.

As a designer, Susan has expertise in creating websites, mobile interfaces, and process solutions, prioritizing user-centric designs that align with business objectives. Her educational background includes a Bachelor of Science from Cornell University and a UX Certificate in User Experience and Customer-Centered Design from California State University-Fullerton.

Throughout her career, Susan has held key roles in prestigious organizations such as Freelance, the University of Southern California, Kaiser Permanente, and Telepacific Corp., honing her skills in content strategy, user research, UX design, and product management.