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Suresh Dakshina
Entrepreneur & Subject Matter Expert: Card-Not-Present (CNP) Chargebacks, Fraud & Payments Optimization
Professional Background
Suresh Dakshina is a seasoned entrepreneur and thought leader with a passion for transforming the payments industry through data analytics and strategic guidance. As the Co-Founder and President of Chargeback Gurus, Suresh has been at the forefront of helping businesses navigate complex chargeback processes and regulatory mandates. With a career dedicated to empowering both entrepreneurs and established corporations, he possesses an in-depth understanding of the buyer's journey and the pain points that organizations face within the payments realm. Suresh's journey has provided him with extensive experience, allowing him to consult with card networks and provide insights into essential regulations and chargeback procedure changes, making him an invaluable asset to his clients.
With a commitment to leadership and professional development, Suresh takes a holistic approach in his professional engagements. He practices mindfulness, compassion, and empathy, essential qualities that have been instrumental in his ability to lead teams effectively. By identifying and mentoring leaders who share similar values and ethics, he strives to create an impactful company culture that emphasizes integrity, respect, and mutual growth.
Education and Achievements
Suresh's educational background is robust and supports his professional journey in technical and managerial capacities. He earned a Bachelor of Engineering (B.E.) in Electrical and Electronics Engineering from the University of Madras, laying a strong foundation in technical skills vital for his later roles. Continuing his pursuit of knowledge, he obtained a Master of Science (M.S.) in Electrical, Electronics, and Computer Networks from the University of Southern California. This combination of education not only enhances his analytical capabilities but also equips him with the skills necessary to tackle complex industry challenges.
In addition to his impressive academic accomplishments, Suresh holds several esteemed certifications that underscore his expertise in the payments sector. These credentials include being a Certified Payments Professional (CPP), Certified Chargeback Management Professional (CCMP), and Certified Fraud Prevention Professional (CFPP). Furthermore, as a member of the Forbes Financial Council, Suresh contributes to high-profile discussions regarding financial technologies, innovations, and best practices in the industry.
Key Achievements
Suresh Dakshina's professional ethos is evident through his impressive awards and recognitions, reflecting his commitment to quality and excellence in the payments ecosystem. He has a reputation as a seasoned speaker and motivator, having spoken at prominent conferences, including ETA, Card Not Present Expo, Merchant Risk Council, Merchant Acquirers Committee, and Subscription Summit, among others. In these engagements, Suresh empowers payment industry experts and entrepreneurs alike with analytics that positively impact their bottom lines, demonstrating his dedication to simplifying complex topics and making them accessible to a broader audience.
As a successful entrepreneur, Suresh has consistently bootstrapped and led Chargeback Gurus and his other ventures, achieving a remarkable 100% revenue growth every year. This achievement underscores his proficient business acumen and strategic insights into market trends and consumer behavior, making him a sought-after leader in a rapidly evolving industry.
Suresh's ability to lead and motivate is further exemplified by his experience managing over 250 employees, where he fosters an environment of ethics, compassion, and shared goals. His expertise in chargebacks, fraud prevention, online payment optimization, and product management make him a subject matter expert who can drive significant process improvements for Fortune 500 companies.
Areas of Expertise
Suresh's broad skill set positions him as a specialist in various aspects of the payments industry. He is highly regarded for his expertise in chargebacks, fraud mitigation, and online payment optimization, which allows him to guide organizations in safeguarding their revenue streams and enhancing customer satisfaction. His proficiency with data analytics and visualization enables him to translate complex data sets into actionable insights that help businesses streamline their operations and improve performance.
Equally adept in product management, user interface development, and marketing strategies, Suresh combines technical knowledge with creative problem-solving skills. He is known for his hardworking and self-motivated approach, consistently demonstrating persuasive leadership that inspires others to reach their potential.
Personal Life
Outside of his professional endeavors, Suresh is dedicated to his personal life as well. He cherishes the time spent with his family, friends, and his beloved labradoodle. To Suresh, these relationships offer balance and serve as a constant reminder of the values he holds dear, reinforcing his commitment to empathy and connection both in and out of the workplace. He believes that these aspects of his life contribute to his overall success and satisfaction while motivating him to uplift others in both his personal and professional spheres.
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