Sumaira S.

Sumaira S. is an accomplished professional with over 12 years of experience in the Multifaceted experience in Logistics Industry as a Call Center, Customer Service Operations, and Customer Master Maintenance (CMM).

She excels in effective management of customer relations, ensuring maximum customer satisfaction and enhancing customer service quality through providing quality service and improving efficiency in dealing with customer complains.

With a background in business administration, specifically a Bachelor of Business Administration (BBA) degree from Jaipur National University, Sumaira has a strong foundation in business management and operations.

Throughout her career, Sumaira has held various roles including Sales & Customer Services Specialist at Transportr, Sales & Customer Relationship Specialist at Trukkin, Customer Success Supervisor at Apex Services, Account Manager at North Coast Auto Mall of Akron, Process Lead at Capgemini, and Analyst at GE Healthcare - Genpact.

Her functional expertise covers a wide array of roles such as Sales, Customer Support, Customer Relationship Management (CRM), Process Management, and Analysis, showcasing her versatile skill set and adaptability in different organizational settings.

Sumaira's professional strengths lie in functional expertise, Customer Relationship Management (CRM), Sales, Customer Service Management, Process Improvement, and enhancing efficiency in customer service operations.

She is proficient in SAP FICO, Advanced R1, Microsoft Dynamics 365, CRM, Salesforce, and SalesForce technologies along with experience in CRM and Salesforce administration to effectively manage customer service operations and enhance quality of service.

Moreover, Sumaira's experience in contact center and sales supervisory roles has honed her skills in customer satisfaction, customer retention strategies, and service quality enhancement to maximize customer service performance and ensure customer loyalty towards the organization.