Sukanta Ghosh

Sukanta Ghosh is a seasoned professional with extensive experience in the automotive industry, particularly in the service of passenger cars for the international market. He currently holds the position of Head of Service for International Business Passenger Cars at Tata Motors. In this role, he leads a team of skilled engineers across various countries, providing guidance on service management strategies and processes to ensure optimal customer satisfaction.

With a robust background in service strategy and process formulation tailored to diverse market conditions, Sukanta excels in areas such as product quality monitoring, customer relationship management, customer satisfaction measurement, and customer complaint monitoring.

His expertise extends to new product development, training needs management, technical literature development for automotive requirements, network development, competition monitoring, cost of ownership measurement, aftermarket support through ancillaries, TS 16949 system management, spare parts selling and management, and deployment of new market initiatives.

Sukanta Ghosh has a track record of working in both domestic and international markets, with a significant focus on after-sales support for Mercedes Benz cars during a three-year tenure. He played a pivotal role in establishing the first team for after-sales support in both domestic and international markets, showcasing his proficiency in team development and group establishment.

In terms of education, Sukanta pursued a Bachelor of Engineering in Mechanical Engineering from Jadavpur University and further enhanced his expertise by studying Post Graduate Certificate in General Management on a part-time evening program at IIM Calcutta.