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Sue Owen
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Professional Background
Sue Owen is an accomplished Library Director with a formidable career spanning several prestigious universities, including Federation University Australia and Monash University Library. With a commitment to transformational leadership, Sue has successfully delivered collaborative initiatives across higher education, establishing herself as an advocate for ubiquitous information access and digital literacy. Her experience in strategic planning and her evidence-based approach have made her a key player in the academic library environment. Throughout her career, Sue has focused on empowering individuals and creating enriching learning spaces that cater to diverse communities.
In her most recent role as Director of Library and Learning Spaces at Federation University Australia, Sue has played a pivotal role in transforming how library services are perceived and accessed by students and faculty alike. Her strategic vision is evident in the development of innovative library projects and collaborative spaces that promote learning and engagement. Furthermore, her previous experience as Director of Excellence and Engagement at Monash University Library highlights her commitment to fostering a culture of excellence within library services and enhancing community outreach programs.
Education and Achievements
Sue's educational background is solid and diverse, with a strong foundation in sociology, mathematical statistics, and genetics. She has earned her Bachelor's degree with Honours from La Trobe University, which has been instrumental in shaping her analytical and strategic thinking skills. Additionally, she has enriched her academic journey with pivotal studies at the Royal Melbourne Institute of Technology and the University of New South Wales, where she began her professional library career as the Online Services Co-ordinator.
Educational institutions play a critical role in Sue's career path. While working at Deakin University, she rose through the ranks from Associate University Librarian, Client Services to Interim University Librarian and finally to Director of Digital Scholarship and Deputy University Librarian. Each role has equipped her with the expertise necessary to meet the changing landscape of library services and the evolving needs of the academic community. Her acknowledged achievements, underscored by awards in her commercial enterprise initiatives, reflect her dedication to innovation and effective communication across campuses.
Community Engagement and Advocacy
In addition to her roles within academia, Sue Owen is a passionate corporate communicator, connecting diverse communities through information sharing and education. She believes in the power of libraries to break down barriers and increase access to necessary resources. Her advocacy for digital literacy shows her vision for a society where information is available to everyone, ultimately enhancing the overall educational experience. Sue’s work symbolizes a commitment to purpose and empowerment, positioning libraries as hubs of learning and collaboration.
Notable Achievements
- Transformational Leadership: As Library Director, Sue has implemented significant transformations in library services that have improved user experience and access to resources.
- Strategic Growth: Under her leadership, libraries have developed programs that focused on community engagement and digital scholarship.
- Award-Winning Enterprise: Sue has been recognized for her innovative commercial initiatives, making substantial contributions to the financial sustainability of library services.
- Digital Literacy Advocate: Her efforts to promote digital literacy have helped equip students and faculty with the necessary skills to navigate today’s information landscape effectively.
- Collaboration Across Disciplines: She has effectively facilitated partnerships between libraries and various academic departments, enriching the educational offerings at each institution she has served.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
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- Reminders and Notes: Helps you remember important details about contacts
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- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
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Clay takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Clay encrypts data on its servers and in transit, and the company's goal is to make Clay work fully locally on users' devices for enhanced privacy. Clay is also SOC 2 Type 2 certified.
Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
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Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.