Sue Baxter-Pflederer

Sue Baxter-Pflederer is a healthcare professional with extensive experience in nursing, case management, and workers' compensation. She currently serves as the Manager of Triage Services and Sales Executive at TRIUNE Health Group.13

Professional Background

Sue received her nursing degree from Methodist Medical Center School and has been a registered nurse for many years.1 Her career has spanned various roles and specialties:

• Medical Equipment Sales: Sue worked as a successful medical equipment sales representative.1
• Case Management: She transitioned to medical case management, working on group health and workers' compensation claims for a large national company.1
• Entrepreneurship: In 1997, Sue and her husband founded Medical Management Innovations, Inc. (MMI), where she was responsible for sales, marketing, new product development, and supervision of the case management team.14

Expertise and Certifications

• Certified Case Manager (CCM)1
• Specializes in workers' compensation claims, particularly in Illinois and bordering states
• Experienced in consulting with clients on medical approaches, return-to-work strategies, and general workers' compensation processes2

Role at TRIUNE Health Group

Sue joined TRIUNE Health Group in August 2020, following the integration of her company, MMI, into TRIUNE in late 2019.14 At TRIUNE, she holds the following positions:

1. Manager of Triage Services
2. Sales Executive3

In her role, Sue leverages her extensive experience in case management and workers' compensation to contribute to TRIUNE's growth and client services.

Professional Associations

Sue is a member of the Case Management Society of America.1

Additional Contributions

Throughout her career, Sue has been involved in educational initiatives, presenting to nursing students, case managers, and adjusters.1 Her expertise in workers' compensation and case management continues to be valuable in her current role at TRIUNE Health Group.