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Steven Reznick
Customer Onboarding Manager at Affinity.co
Professional Background
Steven Reznick is a dedicated professional with a wealth of experience in customer success and international marketing. With a strong foundation in both management and sports marketing, he has cultivated a diverse career path that highlights his adaptability and commitment to excellence. Currently, Steven serves as the Customer Onboarding Manager at Affinity.co, where he plays a crucial role in ensuring smooth onboarding experiences for clients, facilitating their transition into the platform, and ultimately fostering long-term relationships.
Before his role at Affinity.co, Steven amassed impressive experience as a Customer Success and Configuration Specialist at SAI Global, where he was responsible for enhancing customer satisfaction and streamlining operations. Earlier in his career, he served as a Customer Success and Support Specialist at Concierge Plus Inc., where his focus on client needs and support significantly contributed to customer retention and success.
In an era where digital interaction is paramount, Steven also possesses experience in digital media, having worked at SodaStream International, Ltd. His role expanded his skills in marketing efforts and communication strategies within a global brand, allowing him to understand the nuances of digital engagement.
Furthermore, Steven held positions that blend his passion for sports and events, including as an Assistant Event Manager at Hockey Night in Canada’s Play On! and as a Systems and Operations Manager at GRAPEBRANDS Ltd. His event management background demonstrates his ability to coordinate complex logistics and operations in high-pressure environments, showcasing his attention to detail and organizational skills.
Additionally, Steven embarked on his international marketing journey as an intern at Schott Bros. / Groupe JAJ, where he gained valuable insights into the dynamics of marketing on a global scale, further enhancing his skill set in international management and marketing strategies.
Education and Achievements
Steven's academic journey laid a strong groundwork for his professional aspirations. He earned his Bachelor’s Degree in International Management from the prestigious Desautels Faculty of Management at McGill University, which is renowned for cultivating a global perspective in business education. This program equipped Steven with critical insights into international business operations and cross-cultural dynamics, essential for thriving in today’s interconnected world.
In addition, Steven graduated with Honours in Sport and Event Marketing from George Brown College. This specialized program not only honed his marketing skills but also deepened his understanding of the sports industry’s unique challenges and opportunities. His educational background complements his professional experience, allowing him to leverage theoretical insights within practical applications in various roles.
Achievements
Steven Reznick's career is punctuated with a series of noteworthy achievements across the various organizations he has contributed to. His ability to adapt to different roles and industries is a testament to his versatile skill set. During his tenure at Affinity.co, he successfully led initiatives that improved the onboarding process, resulting in higher client satisfaction ratings and fostering a culture of continuous improvement.
At SAI Global, Steven contributed to the enhancement of customer support frameworks, which led to increased efficiency in service delivery and a marked improvement in customer success metrics. His previous experiences in the startup environment at Concierge Plus Inc. provided him the agility to thrive in fast-paced settings while ensuring that customer needs are prioritized and met.
Furthermore, his role in digital media at SodaStream International, Ltd. allowed Steven to participate in innovative marketing campaigns that attracted global attention, showcasing his ability to blend creativity with strategic marketing insights.
Overall, Steven Reznick embodies the philosophy of lifelong learning and continuous growth, underpinned by strong educational credentials and an impressive professional track record. His dedication, expertise in customer success, and marketing acumen position him as a valuable asset in any organization he engages with.
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