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Steven Johnson
CRM Consultant, Solution Architect, at CRM Evangelist, LLC
Professional Background
Steven Johnson is a highly accomplished Project Management Professional (PMP) and Salesforce.com consultant with a comprehensive background in project management, application management, and business process design. With over 25 years of extensive business experience, Steven has gained a wealth of knowledge across various sectors, including IT, operations, and quality management. His impressive career has seen him lead the implementation of key technology solutions including Salesforce.com, SAP, Siebel, and Oracle, while also customizing software to meet specific business needs.
Throughout his career, Steven has played pivotal roles in organizations such as CRM Evangelist, LLC, Redxlerant, CoreMatrix, and The Schumacher Group. Notably, at Fujitsu, he was instrumental in the establishment of their Project Management Office (PMO) and spearheaded the change management program that utilized innovative web and automated project management methods. His leadership skills and commitment to excellence have enabled him to drive significant improvements in various operational frameworks and business outcomes.
Education and Achievements
Steven's academic foundation includes a Bachelor of Science degree in Computer Information Systems from a distinguished university, which has equipped him with the technical expertise necessary to thrive in complex IT environments. With a robust focus on practical applications of his education, he has also achieved several professional qualifications. Notably, he is a certified Project Management Professional (PMP) from the Project Management Institute (PMI), a recognition that underscores his proficiency in managing projects efficiently. Additionally, Steven is a Salesforce.com Certified Consultant, Administrator, and Developer, signifying his specialized knowledge in one of the leading customer relationship management platforms.
Achievements
Over the years, Steven has contributed significantly to the organizations he has been a part of, showcasing his expertise as a business analyst and project manager. His strong process mapping skills have enabled organizations to optimize their business processes, improve service delivery, and ultimately enhance customer satisfaction. His experience encompasses various areas, including quality management (QM & QA), engineering management, supply chain operations, sales, and customer support management.
As a passionate advocate for better business practices, Steven continues to engage in various projects that provide strategic insights into project management and integration of technology solutions, making him a valuable asset to any team.