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Steven Jeffes
Delivering Legendary Customer Experience & Marketing that Translates Directly into Dramatic Increases in Sales, Market Share & Competitive Advantage.
Steven Jeffes is a highly experienced global customer service-experience and CRM consultant with a passion for creating exceptional customer service and experience. He has a track record of helping companies achieve superb customer satisfaction levels (CSAT & NPS 90%+), leading to organic sales growth through delighted customers. With a background in developing and implementing market-leading customer support strategies, Steve has worked with Fortune 500 companies like Amazon, Southwest Airlines, Marriott, and Microsoft. He is known for his expertise in customer experience turnaround, transitioning negative experiences into highly positive ones resulting in significant sales increases.