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Steven Vander Hoek
Customer Success Manager at Qualio
Professional Background
Steven Hoek is a distinguished professional known for his expertise in customer success, business management, and data analysis. With a solid educational background and extensive experience in various managerial roles, Steven has established himself as a leader in the customer success domain. Currently, he serves as a Customer Success Manager at Qualio, where he plays a pivotal role in ensuring clients achieve their desired outcomes and derive maximum value from the company's products.
His journey in the business world began after earning a Bachelor of Business Management from Brigham Young University, a prestigious institution known for fostering innovation and rigorous academic training. Steven’s education provided him with a strong foundation in business principles, which he has effectively applied throughout his various roles in the industry.
Before his current position at Qualio, Steven accumulated a wealth of experience in client success and implementation roles. He previously held the title of Client Success Manager at nCino, Inc., where he worked tirelessly to enhance the customer experience by ensuring satisfaction and ongoing engagement with the platform’s offerings. His knack for building meaningful relationships with clients allowed him to navigate complex challenges and deliver tailored solutions effectively.
In addition to his client success roles, Steven has a rich history in data analysis. As a Data Analyst at Visible Equity, also a subsidiary of nCino, he employed his analytical skills to extract insights that helped shape service delivery and product development. His technical prowess in data analysis not only benefited the company but also enriched his own understanding of the intricate relationship between data and customer success.
Steven's career also includes valuable experience in operational roles. As an Implementation Manager at Visible Equity, he was instrumental in overseeing the rollout of new products and services, ensuring that clients received comprehensive training and support throughout the process. His attention to detail and exceptional organizational skills were critical in successfully executing implementations across various sectors.
Royalty in customer care also runs deep in his background; he began his journey as an Employee Lifecycle Specialist at Qualtrics, contributing to the organization's culture and fostering employee engagement. This foundational role taught him the importance of internal customer service, which has profoundly influenced his approach to building lasting client relationships.
Additionally, Steven took on leadership roles in community events, serving as the Director of Sponsors at Color Me Rad, where he leveraged his organizational skills to coordinate sponsorships and enhance the event experience. His commitment to service and capacity for managing multiple stakeholders is a hallmark of his professional persona, underscoring his versatility and ability to adapt in various environments. Moreover, his early career at Provo Recreation Center as a Guest Services Shift Lead helped him develop a customer-first mindset, which has been essential throughout his professional journey.
Education and Achievements
Steven's educational journey at Brigham Young University culminated in earning a Bachelor of Business Management. This prestigious program equipped him with the foundational tools necessary to navigate the complexities of the business world. His academic achievements speak to his hard work and commitment to excellence, paving the way for a remarkable career trajectory.
Throughout his professional life, Steven has consistently excelled in roles that require a blend of analytical thinking, customer-oriented service, and strategic implementation. His accomplishments in data analysis and customer success demonstrate a unique ability to bridge the gap between technical capability and interpersonal communication—an essential skill in the fast-paced world of business.
In his current role at Qualio, Steven continues to leverage his extensive knowledge to enhance client satisfaction, ensuring that every stakeholder feels valued and understood. His commitment to continuous improvement and client empowerment is evident in the positive feedback he receives from both colleagues and clients alike, further solidifying his reputation as a trusted leader in his field.
Achievements
Steven Hoek has accumulated numerous achievements that highlight his dedication and proficiency in the field of customer success and business management. He has successfully managed a variety of projects that underscored his ability to lead cross-functional teams, analyze diverse datasets, and drive strategic initiatives that benefit both clients and the organizations he represents. His efforts at nCino led to increased customer retention rates, showcasing his skills in fostering loyalty among clients.
Moreover, Steven’s work on product implementations at Visible Equity is noteworthy. By streamlining processes and enhancing user experiences, he significantly contributed to the company's overall efficiency and customer satisfaction. His keen insight into customer needs allowed him to devise targeted strategies that resonated well with clients, leading to standout success stories and testimonials.
The impact of his roles is complemented by his dedication to community involvement, particularly through events like Color Me Rad. His experience in coordinating sponsorships not only enriched the events but also built lasting partnerships within the community, further proving his exceptional networking capabilities.
Overall, Steven Hoek exemplifies the blend of academic knowledge and practical experience that is essential for success in today's business landscape. His journey reflects a commitment to excellence in customer success management, contributions to product strategies, and a passion for service. He is well-positioned as a leader in the industry and is poised for continued growth and enhancement in his professional pursuit.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
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- Timeline: Shows your relationship history with each contact
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- Reminders and Notes: Helps you remember important details about contacts
- Home Feed: Displays updates about your network including job changes, news mentions, and birthdays
- Groups: Organizes contacts into meaningful categories
- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Clay is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Clay as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Clay offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Clay takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Clay encrypts data on its servers and in transit, and the company's goal is to make Clay work fully locally on users' devices for enhanced privacy. Clay is also SOC 2 Type 2 certified.
Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
Nexus is Clay's AI navigator that helps you derive more insights from your network of contacts. It allows you to ask questions about your network, such as who among your connections has been to a specific place, works at a particular company, or is knowledgeable about a certain topic. Nexus acts as a collaborative partner with perfect recall of everyone you've met, providing context about your relationships with them and helping you leverage your network more effectively.
Clay makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Clay's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
Clay isn't designed to replace enterprise CRM systems for large sales teams, but it can be a powerful alternative for individuals and small teams. Many people use Clay instead of Salesforce, Hubspot, and Pipedrive. Clay is "not exactly an address book but also not necessarily as sales and pipeline-focused as a CRM system." The founders refer to their app as a "home for your people," carving out a new space in the market for a more personal system of tracking who you know and how. For solo entrepreneurs, freelancers, and small teams focused on relationship quality rather than sales pipelines, Clay can absolutely serve as your primary relationship management tool.
Clay is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.