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Steven Hilchey
Seeking a New Opportunity
Professional Background
Steven Hilchey is a dynamic and energetic IT Infrastructure Manager with a relentless passion for bridging the gap between technology and business. With over eight years of management experience, Steven has developed a unique ability to communicate complex IT concepts in relatable business language. This skill set allows him to serve as an invaluable interface between technical teams and various business units, ensuring that everyone is on the same page and working toward the same goals.
Throughout his career, Steven has held several prominent positions in the IT industry. He was the IT Infrastructure Manager at BPL Plasma, where he orchestrated initiatives that prioritized customer service and system uptime. His philosophy is simple: IT exists to enable businesses to thrive, and he has dedicated his career to making sure that technology facilitates smooth operations across all departments.
Before his role at BPL Plasma, Steven served as the Director of Infrastructure Operations at Centex Systems Support Services, as well as at LoneStar Circle of Care. In these roles, he was responsible for implementing infrastructure solutions that maximized efficiency and resource utilization, while maintaining a razor-sharp focus on customer service. His work played a crucial role in supporting the operational needs of both organizations, demonstrating his adaptability across diverse environments.
Steven also held positions as a Senior Windows Administrator at AT&T WiFi Services (previously Wayport) and MHNet. At C3 Communications, he worked as a Senior Systems Administrator where he focused on data collection solutions for de-regulated utility companies. In each position, Steven has showcased a commitment to integrity and professionalism, consistently delivering projects and solutions that meet the highest standards.
Education and Achievements
Steven is an alumni of Texas A&M University, where he honed his technical skills and developed a business mindset that has guided his career. His education there provided him with a robust foundation in IT principles, complemented by extensive hands-on experience in various sectors of the industry.
As a motivational leader, Steven believes that a well-functioning IT department should not just react to issues but actively work to prevent them. He instills this philosophy in his teams, promoting a culture of proactive problem-solving and continuous improvement. The results speak for themselves – ethical leadership, superior customer service, and unwavering commitment to business needs have always been at the forefront of Steven's work.
Achievements
Among Steven's many accomplishments, his role in transitioning complex IT systems at BPL Plasma stands out. His successful management of IT infrastructure operations directly contributed to improved service reliability and operational efficiency. In addition to enhancing the technological backbone of the organization, his ability to communicate effectively between technology staff and business leaders facilitated smoother project implementations and resulted in successful outcomes that benefitted all stakeholders involved.
Throughout his career, Steven has championed initiatives aimed at improving up-time rates and customer satisfaction. His teams consistently meet and exceed performance benchmarks, thanks to his leadership style, which emphasizes motivation and personal investment in the success of each team member. Steven is passionate about cultivating a positive workplace culture, knowing that satisfied employees lead to satisfied customers.
In his desire to deliver exceptional service and lead by example, he continues to seek professional development opportunities to stay updated with the latest trends in IT infrastructure and management. With his proven track record of accomplishment, Steven Hilchey represents a modern IT leader who is committed to driving business success through technology enablement.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
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Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
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Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
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Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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