Steve Watts

Steve Watts is a Principal Digital Business Analyst at Whitbread, overseeing the Digital Analysis Team across e-commerce, mobile, and customer engagement areas for Premier Inn hotel and Whitbread restaurants.

With a background in hospitality, retail, supply chain, and IT systems, Steve brings a unique skill set combining operational experience with IT knowledge to drive analysis and design services.

Experienced in project management, stakeholder engagement, and leadership, Steve has worked on various projects including GDPR compliance, Marketing Automation, and introducing new search functionalities.

He is adept at using different analysis methodologies such as waterfall and agile, skilled in tools like Confluence and Jira to articulate requirements as user stories, manage sprints and scrums, and oversee projects to completion.

With 27 years of experience within John Lewis, Steve has worked across diverse areas of the business including Buying, Retail, IT, Support, Supply Chain, and Distribution, showcasing his broad expertise and adaptability.