Steve Trifelos

Sales and Marketing Leader, Relationship Builder, Trusted Partner, Contact Center Expert

Steve Trifelos is an experienced sales executive and marketing professional currently serving as the Vice President of Strategic Partnerships at ITM Marketing, Inc. in Coshocton, Ohio.1 2

Career History

Steve has a long and diverse career in sales, marketing, and customer care management:

He joined ITM Marketing, Inc. in July 2019 as Director of Strategic Partnerships and was promoted to his current role as Vice President in February 2021.2
Prior to ITM, he worked at SingleComm as Director of Strategic Partnerships for 7 months.2
From 2013 to 2018, he was Vice President of Customer Care Call Management at Intelemedia Communications.2
He spent 14 years (1999-2013) at Ameridial, Inc. as Vice President of Sales & Marketing.2
His early career included roles at Citizens Savings Bank (now First Merit/Huntington) and as Sales & Marketing Manager at Ameridial.2

Education

Steve holds the following degrees:

BSBA in Sales & Marketing from the University of Akron (1984-1988)
MBA in Management from Ashland University (1994-1997), where he achieved a 3.9 GPA.2

Expertise

Steve specializes in:

Sales and sales management
Contract development and negotiations
Outsourcing and offshoring
Relationship management
Marketing and creative visioning2

At ITM Marketing, Steve works with a BPO Contact Center that focuses on optimizing customer experience and engagement performance using omni-channel technology. The company serves various industries, including eCommerce, government work, sales, customer care, and lead generation.2