Steve Shefveland

Steve Shefveland is a highly experienced business process outsourcing (BPO) and contact center entrepreneur with over 34 years of domestic and international experience in the industry.1 He is the Founder and CEO of EGS Global, Inc., doing business as Emerging Global Services (EGS), a company he established in January 2014.1

Career Highlights

• Founder and CEO of EGS Global, Inc. (January 2014 - Present): EGS is a global holding company in the BPO industry, focused on delivering innovative labor and technology solutions for call centers and BPO operations.12

• Founder and Managing Director of Tree Rings, LLC (October 2013 - January 2017): A company that hired "baby boomers" and retirees for part-time or full-time telephone support roles, serving the retired and senior market.1

• Founder & CEO of Ashesi Global Services, Inc. (August 2006 - October 2016): An offshore business process, IT, and teleservice/customer service outsourcing company with operations in Ghana, Botswana, and Mexico.1

Approach and Philosophy

Shefveland's approach to the BPO industry is based on the premise that meaningful connections result in meaningful relationships that matter in both life and business. His strategy involves:

1. Locating centers in new and emerging labor markets nearshore, offshore, and in the U.S.
2. Focusing on areas with low competition for highly educated labor
3. Aiming for low employee turnover (under 20% annually)
4. Prioritizing high customer satisfaction for clients

Education

Shefveland studied Business, Marketing, and Public Relations at Pacific Lutheran University and Business Marketing at Seattle Pacific University.1

Company Portfolio

Under EGS, Shefveland oversees several companies, including:

• Tree Rings LLC
• One6One, LLC
• Ashesi Global Services, Inc.
• Support Force, LLC

These companies focus on various aspects of BPO, from employing senior adults and military veterans to providing cloud-based contact center technology.23

Steve Shefveland's LinkedIn username is indeed "shefveland".1