Steve Shefveland

Steve Shefveland is a highly-experienced Business Process Outsourcing (BPO) and Contact Center Entrepreneur, with over 27 years of domestic, international, and Fortune 1000 sales and operations experience. He is the Founder and CEO of Emerging Global Services (EGS), a people-centric, entrepreneurial outsourcing provider in the sales, customer service, and technical support industries. Steve's focus is on creating a competitive advantage, growing revenues, and implementing technology and operational processes, which drive revenue, EBITDA, customer satisfaction (NPS/C-SAT), and low employee turnover.

Steve's educational background includes studying Business, Marketing, and Public Relations at Pacific Lutheran University and Business Marketing at Seattle Pacific University. His organizations include EGS Global, Inc., d/b/a Emerging Global Services (EGS), Tree Rings, LLC, Ashesi Global Services, Inc., and Rising Data Solutions, Inc., among others.

Steve's experience in the BPO industry has led him to adopt a solution that operates on the premise that meaningful connections result in meaningful relationships that matter in life and in business. His approach has proven successful as his centers are located in new and emerging labor markets nearshore, offshore, and in the U.S. where competition for highly educated labor is low; therefore resulting in low employee turnover (attrition under 20% a year) and high customer satisfaction for clients.

Steve's career is a testament to his dedication and hard work over the years, making him a well-respected member of the BPO and contact center industry. For more information about Steve and EGS, visit their website at www.emergingglobal.com.