Steve Kucirek

Steve Kucirek is a Contact Center Executive with a rich background in both first and third-party BPO operations, backed by three decades of experience.

His expertise spans across various areas including I/B and O/B customer service, inside sales, outbound sales, live chat, e-commerce, finance, project management, Six Sigma, and Client Management. Throughout his career, he has excelled in recruiting and mentoring individuals who have achieved significant success in their professional journeys.

Steve Kucirek's specialties lie in Tactical and Strategic Operations Expertise, Metric alignment, Dashboard creation for success, Budgeting, Opening Sites including startup staffing, Regulatory contacts, Client Management, Six Sigma Project Champion, Training, and Quality Leadership.

Having pursued a BS in Business Management from the University of Nebraska at Omaha and being an alumnus of Rummel High School, Steve Kucirek has a solid educational foundation supporting his vast professional experience.

Throughout his career, Steve has held various significant roles, including retired positions, Senior Operations Manager at Quality Contact Solutions, Operations at H3C, LLC, Part-Time Consulting at H3C, LLC, Manager at CRT, Senior Director at Solix Inc., Site Director/COO at S2G-Support Services Group, and many others in esteemed organizations such as TMS Health, WellCare, Kaplan University, Sitel Corporation, and infoUSA.