Steve Bernstein

Steve Bernstein is the Principal at Waypoint Group, a consultancy specializing in customer experience and feedback systems for B2B technology companies. He has been with Waypoint Group since its founding in February 2009. The firm offers a product called TopBox, which is designed to enhance customer feedback processes and improve client relationships through data-driven insights and automation tools.12

Professional Background

Before establishing Waypoint Group, Bernstein held various significant roles in the customer experience sector:

• Director of Solutions Development at Satmetrix (2007-2009), where he contributed to developing customer loyalty programs based on the Net Promoter System.
• Principal Customer Experience Consultant at ConsultingExecution (2004-2007).
• Interim VP Marketing at Enkata Technologies (2004-2005).
• VP Solutions at Blue Pumpkin (2002-2004).
• Founder & CEO of Cipient Networks (2000-2002).
• Senior Manager Internet Business Solutions at Cisco (1995-2000) .12

Education and Certifications

Bernstein earned his Bachelor’s degree in Economics from the University of California, Berkeley, graduating in 1990. He is also a Net Promoter Certified Associate, reflecting his expertise in customer loyalty metrics.12

Contributions and Impact

At Waypoint Group, Bernstein focuses on leveraging customer feedback to drive business growth for clients. His leadership has led to notable success stories, such as significant improvements in customer success team productivity and reductions in customer churn for various companies.12

Overall, Steve Bernstein is recognized for his extensive experience and commitment to enhancing customer engagement strategies within the B2B technology landscape.