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Steve Alzamora
Client Services I Customer Success I Onboarding I Panel I Product Demos I Qual/Quant Research I Renewals I SaaS I Trainings I Webinars
Steve Alzamora is an experienced professional in the field of customer success and client services, currently serving as the Director of Customer Success - Enterprise Expansion at Suzy.2 With over 12 years of experience in the industry, Steve has developed expertise in leveraging Software as a Service (SaaS) platforms for both quantitative and qualitative research.2
Professional Background
Steve's career has been marked by a series of roles in customer success and client services:
- Director, Customer Success at Suzy (current position)12
- Senior Customer Success Manager, Global at UserTesting
- Customer Success Manager at Feedback Loop
- Director of Client Services at FUEL CYCLE
- Senior Research Director and Research Manager at GfK Custom Research North America
- North America Panel Director, Online Acquisition, and Manager, Online Retention at Nielsen
Expertise and Skills
Steve specializes in:
- Client services and customer success
- Onboarding and training
- Product demos
- Qualitative and quantitative research
- Panel management
- Renewals
- SaaS platforms
- Webinars
He has worked with Fortune 500 brands across various industries, including CPG, entertainment, healthcare, media, retail, and technology.
Education
Steve studied communication and English at William Paterson University of New Jersey.2
Throughout his career, Steve has demonstrated a strong ability to manage client relationships, develop businesses, conduct onboarding and training, and manage internal teams. He is known for nurturing both internal and external best practices in his work.
