Stephanie Stevenson

Stephanie Stevenson is the Head of Production Services at Insurance Australia Group (IAG), where she has been instrumental in leading technology delivery and operations. With over 15 years of experience in the technology sector, she has a strong background in service management and product ownership, particularly within complex enterprise environments in Australia and New Zealand.12

In her current role, Stevenson oversees several key areas including People Services, Technology Product Ownership, and Service Management. She emphasizes enhancing both customer and employee experiences while fostering a positive workplace culture. Notably, she is an advocate for women in technology, actively mentoring and supporting initiatives aimed at increasing female representation in STEM fields.12

Before joining IAG in 2018, Stevenson held various positions at ANZ Bank, where she contributed to significant transformations in employee experience and digital services. Her leadership at IAG has led to substantial improvements in operational performance, such as a 95% reduction in critical incidents within three years.2

Stevenson’s educational background and her commitment to empowering teams through technology make her a notable figure in her field.