Stephan van Slooten

Stephan van Slooten is a prominent figure in the field of customer and employee experience consulting in the Netherlands. He currently serves as the Managing Partner at Altuïtion, a leading Dutch Customer & Employee Experience consultancy and commercial innovation agency.1

Professional Background

Stephan has been with Altuïtion for over 15 years, starting as a Partner in December 2008 before becoming Managing Partner in April 2022.1 His expertise lies in several key areas:

• Customer Experience
• Employee Experience
• Building 9+ organizations
• Customer Journey Experience Management
• Marketing and Positioning
• Customer-Focused Organizational Transformation
• Innovation and Communication
• Brand Management

Accomplishments and Contributions

Author and Speaker:: Stephan is a co-author of several management bestsellers, including:

• "De 9+ organisatie; van marketshare naar mindshare"
• "Klanthelden® in de 9+ organisatie; excelleren in emotionele klantbeleving"
• "Basisboek Customer Journey; een inleiding in het vakgebied"1

He frequently speaks at marketing and customer experience conferences and conducts in-company workshops.1

Consulting Work:: Stephan has worked with numerous high-profile clients in the Netherlands, including Achmea, BAM, CSU, KLM, Porsche, and many others.1 He leads senior consultants on projects related to strategic 9+ Way of Working, customer and employee excellence management, and customer journey mapping.

Educational Background

Stephan holds a degree in Business Administration (Drs.) from Radboud University and has completed additional education in Strategic Communication Management and Brand Management at the University of Groningen.1

Innovation and Methodology

At Altuïtion, Stephan has been instrumental in developing and implementing innovative methodologies such as:

• Customer Journey ESPE
• 9+ Way of Working
• Guiding Principles
• Customer Journey Experience Management
• CX Maturity Scan1

These methodologies have helped establish Altuïtion as a top-of-mind consultancy for many Dutch organizations seeking to improve their customer and employee experiences.