Steph Yiu

Steph Yiu is the Chief Customer Officer at WordPress VIP, a position she has held since 2012, when she joined Automattic, the parent company of WordPress.com. With a strong background in both journalism and technology, Yiu has dedicated much of her career to supporting journalists and enhancing remote team dynamics.

Professional Background

• WordPress VIP: As Chief Customer Officer, Yiu oversees customer success and engagement, helping to grow and manage remote teams effectively. She has been instrumental in expanding the customer success team at WordPress VIP, reflecting her commitment to improving client relationships and service delivery.13
• Previous Experience: Before joining Automattic, she worked at notable organizations such as America’s Test Kitchen and the Chicago Tribune's RedEye. She also interned at major publications like the Boston Globe and The Oregonian. Her diverse experiences in media have shaped her approach to technology and customer service.12

Education and Personal Life

Yiu studied at Northwestern University and Singapore American School. Her multicultural background includes influences from Hong Kong, Taiwan, Singapore, Chicago, and Boston, which she often reflects upon in her work and personal projects. She is also the co-founder of the nonprofit WordCamp for Publishers conference, aimed at connecting journalists with open-source tools.12

Public Speaking and Advocacy

Yiu frequently speaks on topics related to remote work management and has documented her presentations online. She is passionate about creating supportive environments for remote teams and has shared insights on her blog about her experiences in leadership.12

Through her leadership at WordPress VIP and her advocacy for journalists, Steph Yiu continues to make significant contributions to the intersection of technology and media.