Stefanie Tsen Ward

Stefanie Tsen is a highly accomplished executive with experience in retail, consumer products, and customer experience. With a proven track record of achieving top and bottom-line results, Tsen's expertise lies in retail strategy/operations, merchandising, CRM, consumer insights, product, and brand development, salesforce effectiveness, and team development. She is passionate about the omnichannel experience and strives to achieve seamless customer experiences with in-store, digital, and mobile actions to increase customer loyalty. Tsen has an MBA from Harvard Business School and a BA from Columbia University in the City of New York. She has held several top executive positions, including Senior Vice President, Customer Engagement and West Region Integrated Retail at Neiman Marcus Group, Senior Vice President, Omnichannel Customer Experience at Neiman Marcus Group, and Vice President/GM - Head of Canada at Louis Vuitton.