Stacy O.

Stacy O. is the Director of Customer Success focused on Customer Growth at Pendo.io.2 She is an experienced professional in the customer success field, known for her energetic and self-starting approach, as well as her excellent interpersonal communication skills.2

As part of her role at Pendo, Stacy is involved in various aspects of customer success:

1. She provides insights on how retention reports are valuable for Customer Success teams, highlighting their importance in understanding customer interactions with products over time.1

2. Stacy emphasizes the use of retention data to gauge the impact of customer initiatives and drive adoption and growth.1

3. She advocates for segmenting customers by metadata to analyze usage more deeply and tailor approaches to different customer segments.1

Stacy is actively involved in the growth of Pendo's Customer Success team. In July 2024, she shared that the team was expanding and hiring for new roles, including a Customer Success Manager in New York City and a Customer Success Engineer.3

Based in San Francisco, California5, Stacy can be contacted via her professional email addresses at Pendo (stacy@pendo.io) or her personal email (stacysosorio@gmail.com).4 Her LinkedIn username is stacyosorio, as mentioned in the query.