Spencer Parsons

Spencer Parsons is currently the AI Training Manager at Thankful, a company focused on improving customer service through AI solutions. Based in Los Angeles, California, he has a background that includes significant experience in AI training and implementation.

Professional Background

• Current Role: AI Training Manager at Thankful, where he is involved in developing and managing AI training programs to enhance the capabilities of customer service agents.
• Previous Experience: He has also worked at Gladly, where he provided insights on the complexities of implementing in-house AI solutions for businesses. His expertise highlights the challenges companies face when trying to develop large-scale AI systems internally, emphasizing the need for specialized support and resources.12

Expertise

Spencer Parsons possesses skills in:

• Team management
• Business development
• AI technology implementation

His insights reflect a deep understanding of how businesses can effectively integrate AI into their operations to improve efficiency and customer experience.