Ottho

IAE Paris-Est

IUP d'Evry

IAE d'Orléans

IUT de Tours

Responsable projets digitaux

I actively participated in the initialization of the new HR digital transformation department by defining its purpose and its 3-year strategic roadmap.
On a daily basis, I implement the strategy of core-modeling and rationalization of the digital ecosystem of human resources for the Europe, Middle East and Russia area.

SEPHORA

Head of Digital Transformation

I selected and deployed value-added digital solutions to serve the employee experience throughout the Europe, Middle East and Russia region (intranet, social network, career site, learning platform, etc.).
 
My main missions:
✔ Analyze and make decision, in collaboration with IT team, on the technical and functional choices (tailor-made / off-the-shelf / hybrid / SaaS / Open source solution…)
✔ Conduct calls for tenders: frame and formalize needs, conduct the phase of selection and choice of partners (RFI / RFP).
✔ Implement projects in a multicultural context based on a change management methodology: audit as is / to be processes, formalize new processes, conduct training and “hypercare” support for administrators, create management packs communication, build and animate a community of key users.
✔ Lead projects: manage the activity of the product owner, anticipate risks, control budgets and schedules, set up and lead project governance (follow-up and steering committees)
✔ Monitor the use of the solutions set up (key performance indicators via Google Analytics, Business Intelligence tools, satisfaction tools, etc.)
 
Management: 1 person 😊

Product Manager Digital Employee Experience

I lead the Agile implementation of the new operational portal (Drupal) for the 300 stores in Sephora France. Building on its success, I then deployed this platform in the Europe and Russia area (more than 10,000 users).
 
My main missions:
✔ Identify and challenge user needs
✔ Facilitate feature specifications workshops
✔ Lead the design of the journeys (information structure, navigation and user journeys, templates, CMS ...) and guarantee the multi-device experience in collaboration with UX designers
✔ Contribute to the product vision in line with the stakeholders' strategy
✔ Describe features in the form of Epics & User Stories and maintain functional product documentation
✔ Prioritize the product backlog, plan it and monitor delivery (cost, quality, planning) in collaboration with the development team
✔ Organize User Acceptance Tests with Key users
✔ Coordinate project stakeholders (functional, technical, external service providers) and participate in scrum ceremonies
✔ Guarantee continuous improvement of the product and manage the deployments of new features
✔ Provide functional support and maintain quality of service
✔ Monitor and analyze KPIs
 
Management: 1 person 😊+ 1 proxy PO 😊

Product Owner Retail Digital Workplace

I optimized operational communication between the head office departments and stores in France through the digitalization of internal processes and the continuous improvement of the operational excellence portal.

My main missions:
✔ Manage and control the content of the intranet web portal
✔ Guarantee compliance with the graphic and editorial guidelines
✔ Drive key users to guarantee the frequency of content updates
✔ Work on the implementation of operational processes with the business teams
✔ Digitize the functional processes within the portal
✔ Provide an operational vision at each stage of the implementation of store applications
✔ Participate in the optimization of the Intranet portal: collection and translation of user requirements for the provider's brief, then acceptance test
✔ Train the back office key users and guarantee the functional support of the portal

Management: 1 person on a work-study basis

Retail operational excellence project manager

I supported the change management strategy to the marketing team regarding AXA's new brand identity. I took part of a big project of customers satisfaction management through a mails rewriting program (600 letters rewritten and 16 million editions in production).

My main missions:
✔ Check the development of commercial documents from a graphic guidelines perspective
✔ Participate to communication agency briefs in collaboration with marketing teams
✔ Develop self-assessment tools for graphic and editorial compliance
✔ Create a communication kit for point of sale networks to present the new identity and support its implementation
✔ Participate in customer mail rewrite workshops and control press proof documents

AXA en France

Customer communications officer

I participated in the animation of the 4,000 points of sale through the implementation of merchandising campaigns and an incentive program.

My main missions:
✔ Implement merchandising campaigns in accordance with the sales promotion plan: agency brief for design, management of logistics, communication to the network, budget monitoring (8 campaigns in 2 years)
✔ Deploy the new concept of point of sale layout: creation of communication media including web, order management and internal customer support
✔ Design an incentive program for the 10,000 employees: participation in the selection of the incentive agency and design workshops

Sophie Menant