Sopheak Hean

Professional Background

Sopheak Hean is a seasoned IT professional whose career is characterized by a blend of technical expertise and a commitment to providing top-notch support. With a wealth of experience gained from various roles in the IT industry, Sopheak has developed a robust skill set that spans across system engineering, technical support, and project management. He has demonstrated his ability to handle complex IT environments and work collaboratively with teams and individuals across the globe. His impressive portfolio includes significant positions such as a System Engineer at Enlighten Designs and previous roles at prestigious institutions, including the University of Waikato.

Throughout his career, Sopheak has focused on improving technology usage and ensuring that IT systems operate at peak performance. His approachable demeanor and solid problem-solving skills have earned him respect and trust from users worldwide, allowing him to effectively assist with a variety of IT objectives. Whether working on Microsoft environments, managing virtualized systems, or providing hands-on support for telecommunication services, Sopheak's dedication to excellence is evident in every project he undertakes.

Education and Achievements

Sopheak holds a Bachelor of Science degree with a major in Computer Science and a specialty in Information Systems from the University of Waikato, which has laid the foundation for his technical career. His academic background, paired with practical experience, has propelled him into roles that utilize his educational training in real-world situations effectively.

His significant achievements include mastering Microsoft Active Directory, Group Policies, and various Microsoft server technologies such as Windows Server 2008 and 2012 R2. His expertise extends to cloud solutions, with solid experience in Microsoft SharePoint and Exchange 2010, showcasing his versatility in handling various IT platforms.

In addition to his technical skills, Sopheak has excelled in utilizing Microsoft System Center Configuration Manager (SCCM) for deployment tools, remote and local configurations, and backup solutions using Shadow Protect. His strategic approach to managing network systems, including DNS and DHCP, along with audio and video conferencing technologies, underscores his competence in optimizing organizational communication.

Technical Skills

System Administration and Management: Proficient in administration of Microsoft Windows Servers, particularly versions 2008 and 2012 R2, and adept at deploying and configuring Microsoft services such as SharePoint, Exchange, and SCCM.
Virtualization Expertise: With a thorough understanding of virtual environments, Sopheak has worked extensively with Hyper-V and VMware, allowing for efficient resource management and deployment flexibility across IT infrastructures.
Networking Proficiencies: Experienced in managing IP PBX systems, DNS, and DHCP, Sopheak is skilled at ensuring reliable network communication and easy client connectivity through VPN solutions.
Remote Support Solutions: Sopheak is well-versed in remote support tools, including Kaseya, VNC, TeamViewer, and Skype for Business, where he effectively provides technical assistance to global teams in regions such as the USA, Europe, India, UK, and Australia.
Security Analytics: His practical knowledge includes administering Network Analytics using the Endace Security Management system, crafting strategies to analyze and mitigate potential security risks in the network.
Cross-platform Navigation: Sopheak's adaptable skill set includes fluency across multiple operating systems, including Windows, macOS, and Linux (Ubuntu/CentOS), enabling him to support diverse client needs.
Programming and Scripting: He possesses knowledge of several programming and scripting languages, such as Windows Batch, PowerShell, VB Script, and Unix shell, which empowers him to automate processes and enhance IT functionality.
Mobile and Cloud Technology: With extensive experience in mobile technology management, Sopheak has effectively administered enterprise configurations for iOS, Android, and Windows Phone devices. He is also skilled in managing Google Apps and Office 365 environments, showcasing his adaptability in an increasingly cloud-centric workspace.

Conclusion

Sopheak Hean is not just an IT professional; he is a lifelong learner, driven by a genuine passion for technology and its transformative ability to improve organizational efficiency. His combination of technical prowess and interpersonal skills shines through in all aspects of his work, making him a valued asset to any team. As he continues to grow and evolve within the IT landscape, there is no doubt that he will leave a lasting impact on every project he is involved in.