Sooria Jeyaraman

Sooria Jeyaraman is a seasoned professional with over 15 years of experience in delivering customer-focused products and enterprise solutions in the shipping industry.

He excels in leading cross-functional remote teams and is known for his innovative approaches in enhancing customer adoption and experience through data-driven decisions.

Sooria is adept at identifying customer touchpoints and leveraging the voice of the customer to drive successful service design, bridging the gap between customer needs and business objectives.

With a strong background in user experience design, he has spearheaded the development of various web, mobile, and desktop solutions, as well as crafting omnichannel customer support solutions including AR/VR, chatbots, and voice-based applications.

His commitment to accessibility and building inclusive products is evident in his championing of improving experiences for all.

Sooria has successfully collaborated with Fortune 500 clients to define success metrics, measure satisfaction, and deliver exceptional customer experience and support.

His leadership experience includes building and leading teams through all stages of the software development lifecycle, fostering innovation, and achieving the best user experience by engaging cross-functional teams.

He holds a Master's degree in Industrial Engineering with a focus on Human-Computer Interaction from Clemson University and a Bachelor's degree in Production Engineering from the University of Madras.

Currently, Sooria serves as the Director of User Experience - Strategy & Operations in Business Technology at Guidewire Software and has held key roles in leading user experience design and innovation at prominent organizations such as EY, [24]7.ai, Turn, ESRI, and Lexmark.