Sonya Andreae

Sonya Andreae is the Chief Customer Officer at QAD, a position she has held since early 2023. With over 25 years of experience in customer service and support roles, Andreae has developed a strong background in leading customer-facing teams across various technology companies. Before joining QAD, she served as the Senior Vice President and Chief Customer Officer at Infoblox, where she focused on enhancing customer experiences and addressing network security challenges during the COVID-19 pandemic.123

Andreae's career began at Apple, where she was inspired by the company's customer-centric approach. She worked in various roles within Apple's Developer Technical Support group for eight years before moving on to leadership positions at companies like Packeteer, TiVo, and Drobo. Her extensive experience in customer success, technical support, and account management has equipped her with the skills necessary to drive customer-centric initiatives at QAD.123

In her current role at QAD, Andreae emphasizes the importance of understanding customer needs to influence product development and strategic direction. She is dedicated to fostering a culture of inclusivity and collaboration within her teams, believing that strong relationships are key to successful customer engagement.13