Sonia Sáenz is an experienced professional with a diverse educational background and rich work history in customer experience and community management.

Sonia has pursued various courses specializing in community management, social media, persuasive writing, artistic photography, illustration, and communication from institutions like AERCO, Multiplica, and Escola d'art i Superior de Disseny Serra i Abella.

She has a solid academic foundation in communication and art studies from Universitat Oberta de Catalunya and Escola d'art i Superior de Disseny Serra i Abella, providing her with a well-rounded skill set.

With a background in operating audiovisual equipment, Sonia brings a hands-on approach to her work, complementing her communication and artistic capabilities.

Professionally, Sonia has held key positions at reputable organizations, including Wallapop, where she served as both Customer Experience Manager and Customer Service Manager, showcasing her ability to handle diverse roles with expertise.

Her prior roles at Privalia, Avis, and Sitel as a Community Manager, Customer Service specialist, and Customer Service representative have enriched her professional experience and equipped her with a deep understanding of customer-centric strategies.

Sonia Sáenz's career trajectory reflects her commitment to customer satisfaction and her proficiency in managing community engagement, making her a valuable asset in the fields of customer experience and social media management.