Sonal Thakkar

Sonal Thakkar is an accomplished IT professional with over a decade of experience in IT Service Management, holding certification as an ITIL professional.

She is currently spearheading Service Transitions operations from India for a prominent UK banking institution, showcasing her aptitude in managing services for diverse stakeholders across various tiers and cultures.

With onsite experience in the Netherlands, Sonal has actively facilitated crucial dialogues between service providers and stakeholders to drive optimal outcomes.

Her expertise spans ITIL implementation, vendor product management, business analysis, consulting, and familiarity with the Kepner Tregoe Methodology for effective problem-solving.

She is adept at defining KPIs, SLAs, and service catalogs to ensure customer satisfaction and efficient service delivery.

Driven by self-motivation and a positive outlook, Sonal has a strong passion for the service industry and refining processes to enhance service quality.