University of Santo Tomas

Technical Account Manager at Trend Micro

- Understand customer's key security requirements and challenges and propose solutions and processes to address them.
- Provide customer trainings and workshops as part of a continuous effort to update key personnel and decision makers on the threat and cybersecurity technology landscape.
- Work closely with internal stakeholders (PM, RD, Marketing, Channels and Sales) to test out customer scenarios and solution capabilities for documentation and sharing with team members and other field personnel.
- Collaborate with customers, Partners and Distributors to ensure smooth project planning, implementation  and transition from pre-sales to post-sales.

Trend Micro

Technical Manager - Presales

Manage Threat and Product related concerns for Trend Micro Premium Support Customers
(Government Agencies, Universities, FSI’s, Enterprise Organizations)
1. Incident management
2. Deployment Planning
3. Trainings
4. Consultation
5. Project Management
6. Business Reviews

Technical Account Manager

Provide Professional Services for Trend Micro - related concerns of Singapore customers.
Professional Services may include the following:
1. Product specific issue troubleshooting.
2. Incident management.
3. Deployment Planning.
4. Actual Deployment.
5. Trainings
6. Consultation.

Titan Security

IT Security Engineer

Primarily handle network and security administration of SingTel's commercial clouds.
Monitor and provide support to daily operational tasks including but not limited to the following:
1. Backup administration.
2. Server Provisioning (both physical and virtual).
3. Server Decommissioning (both physical and virtual).
4. Storage administration.
5. Server performance monitoring.

SingTel

Associate Engineer

- Primarily provide Level 3 Support to Trend Micro clients regarding various security concerns.  
- Conduct training for Level 1 and 2 Support Engineers regarding different security products and related IT technologies.  
- Perform beta testing of upcoming versions of security products and provide recommendations on how to improve customers' experience.
- Document solutions and technical research and create knowledge base articles for sharing and archiving.

simon sison