Simon Karlsson

Simon Karlsson is a professional who has held leadership roles at Electrolux focused on customer experience. Specifically:

• He worked as a Touchpoint Experience Lead at Electrolux from August 2021 to February 2023, a position he held for 1 year and 7 months.2

• In this role, he was responsible for driving transformation initiatives to improve the ownership experience for Electrolux customers.2

• Prior to becoming Touchpoint Experience Lead, Karlsson held the position of Consumer Journey Manager Onboarding & Ongoing Use at Electrolux. This role involved overseeing the customer journey for both new and existing product owners.1

• Karlsson's work at Electrolux centered on managing customer touchpoints and interactions, particularly in the post-purchase phases of the customer journey.1

• In May 2019, Karlsson announced he was joining Allen Smith's digital experience team at Electrolux as a Touchpoint Experience Lead.3

• Currently, Simon Karlsson's LinkedIn profile lists him as a Commercial Project Lead at teenage engineering, indicating he has moved on from his role at Electrolux.2

Simon Karlsson's experience at Electrolux demonstrates his expertise in customer experience management, particularly in the appliance industry, with a focus on improving customer interactions and satisfaction throughout the product ownership lifecycle.