Indian Institute of Management Bangalore

SYMBIOSIS INTERNATIONAL UNIVERSITY

Gyan Ganga Institute Of Technology and Sciences

Christ Church

Specialist Business Analyst at Medline Industries, Inc.

Working as product Owner, for Medline.com which is B2B eCommerce portal having more than 5lac SKUs. Working in Product-led Growth , enhancing various features for better user experience. Migrating from Oracle to Azure platform.

Medline Industries, Inc.

Product Owner

Akamai Technologies

Proxy Product Owner

Worked as a RPA BA, Identified the processes the processes for automation based on SLA, Business Rules and volumes.
Created the to be process, helped in reducing 3 FTE's and reduced error rate by 15%

Tech Mahindra

ROBOTIC PROCESS AUTOMATION (RPA)- Business Analyst

The Altibox BSS transformation project is aimed at replacing the existing legacy system with a new Infonova BSS product, which will help in simplifying the current complexities and challenges being faced and contribute to faster time to market and to improve the customer experience. 
Associate Role in the Project – As a Business Consultant, Siddhant will be involved with Process Improvement and Change Management for BSS Transformation. The process improvement component includes Analyzing “As Is” processes, mapping and benchmarking with industry best practice eTOM process framework, conducting gap analysis and recommending “To Be” process architecture with metrics. The Change Management component includes Stakeholder mapping & engagement, Change communications planning, Training & User adoption planning and defining Benefits case and Implementation roadmap.

CRM Transformation Consultant

Business Consulting, Process Consulting, Gap Analysis, Business Analysis

Business Consultant

Involved in creating Process Design for Reliance Jio 4G Telecom, Plan and Build phase. Understanding their As-IS Process, mapping it in MS-Visio, Creating a BPM solution out of it. Doing detail screen and workflow design, suggesting To-Be process. Working as a Business Analyst for requirement gathering, creating relevant documents, and acting as a single point of contact between client and developers. Also working in Business Development for new areas in Reliance.

Infosys

Business Process Consultant, Business Analyst for Reliance JIO 4G

Conceptualized a product which help companies to Up-Sell and Cross-Sell their products and services,at the same time increasing customer retention and reducing churn by providing best customer experience

Product Manager

As a Business Analysts have worked in different projects, have been continuously been involved in client interactions from UK, US and India, requirement gathering and converting client needs to business requirement

Business Analyst

Project Description : Process design for BT Operate Infrastructure delivery system, and for Virtual Machine rightsizing

Job description and Responsibilities
•       Process Designer:- Designed process for Virtual Machine Right sizing 
•       Process Designer: understanding the current AS-IS process for Infrastructure Delivery
•       Analyzing the gaps and process blockers in AS-IS process
•       Creating the To-Be process for Infrastructure Delivery Process

Influence of  work/domain knowledge on   customer/project/decisions
•       Reduced the Infrastructure delivery time by removing the gaps in As-Is process
•       Introduced a catalogue based solution for fast track delivery in To-Be process
•       Understood the requirement and developed process for VMTurbo tool from scratch for rightsizing of the servers.


Project: Verizon Converged Front End Engine 

•       Project details/scope: COFEE is integrated order management system of Verizon, main goal behind  COFEE is to provide a single interface for the call center representatives to quickly and efficiently handle customer requests and thus reduce AHT for calls

Job description and Responsibilities
•       Providing E2E order flow
•       Test Analysis, for proper and complete execution of all the scenarios

Influence of  work/domain knowledge on customer/project/decisions
•       Prepared a logical  flow in the customer order journey to reduce the Average Holding Time of the customer
•       Prepared a slide pack, which was used for training newly joined workforce

Process Designer/ Senior Associate Consultant,Energy Utilities Communication and services

I have performed the &quot;Network Audit&quot; for a leading CSP in India, in &quot;Bihar-Jharkhand&quot; and &quot;Orissa&quot; Circle, during my summer internship at Protiviti

Protiviti

Summer Intern

•Understanding the different flavors of convergence
•Analyzing the trends and Challenges
•Key vendor analysis and different operator offerings

Vodafone Essar Cellular Limited

Research project on "Convergence"

Prevision is the annual forecast magzine of SITM, which is audited by DELOITTE.It has ten verticals, out of which I am heading the Mobility Vertical

Anual Forecast "Prevision"

Vertical Head  "Mobility"

My main areas of work include:-
Organising the B-plan Contest.
Arranging for seed funding
Oraganising Guest Lectures.

Entrepreneurship cell, Symbiosis Institute of Telecom Management

Chief Coordinator

I have done, MBA in Telecom with Marketing as my Major form Symbiosis International University, during this tenure, I have learnt various aspect of Marketing and Business including strategic management and sustainability

Symbiosis Institute Of Telecom Management

MBA- Markeing

•Developed and customized the code for application.
•Client interaction for design clarifications and support.
•Requirement gathering from the Onsite Coordinator. 
•Did research to help solution architecture.
•Analyzed and suggested the technology which would be  better for a particular application.

Siddhant Jain