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Shivani Singh
Head of Experience Delivery at ANZ | Digital & People Leader | CX
Shivani Singh is a professional dedicated to helping organizations create seamless digital experiences that enhance people's lives.
Currently, she holds a leadership position in the Experience Delivery area within the innovative Personalisation Tribe at ANZ, overseeing a team focused on crafting customer-centric experiences.
With a background in content strategy, journey design, data analysis, and governance, Shivani ensures the delivery of targeted messages across appropriate channels at the right time.
Having led teams for over a decade, Shivani is passionate about nurturing the future digital leaders and has a wealth of knowledge in customer experience, content strategy, product design, UX, brand strategy, innovation, tech, sales, service, and leadership.
She holds a Master's degree in Publishing & Editing from Monash University and has held key roles at ANZ, Equiem, Pearson, and Crown Content.
Shivani Singh's expertise spans across various industries, with a particular focus on enhancing user engagement, content management, and digital project management.
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