University of Indianapolis

Production Support Manager/Salesforce Business Analyst at Stanford University

•	Responsible for end-to-end implementation of enhancement release cycles in Agile setup for Stanford University’s key program ADAPT.
•	Working closely with senior management and business stakeholders to gather enhancement requests and keep them updated by using weekly and monthly cadence.
•	SPOC for the IT stakeholders for sprint planning, requirements staging and solution designing.
•	Issue management using JIRA and responsible for backlog grooming to ensure tickets assigned appropriately to team and statuses updated.
Team manager for the Mass data updates projects using Salesforce Data Loader to address mass updates to user records.
•	Liaise between developers and business owners on resource planning, requirement analysis, process updates and University’s standards.
•	Working with Communications Director to develop standards, policies and communicate product upgrades.
•	Discuss production issues with IT SMEs in global locations to provide quick resolution to users.
•	Work with management in analyzing problems, providing solutions, or recommending corrective action and implementing solutions.
•	Leading and executing the UAT and Smoke testing efforts and ensuring a smooth delivery on release day by writing cut-over plans and acting as a key member from business side during the UAT exit.
•	Performing basic system configurations such as working with custom objects, triggers and workflows.
•	Knowledge sharing sessions and product rollout specifics to the developers and stakeholders after the business solution has been decided upon.
•	Documentation: Project related documents such as Charter, Requirements Specs, Design documents, Flow diagrams, Visio diagrams, Traceability Matrix, UAT Test cases, Test Reports, Data mapping excel sheets.
•	Reporting: actively involved in report design, generation, identifying the right databases, and providing it to different audiences in requested formats (tables, dashboards, graphs, etc.).

Stanford University

Salesforce Production Support Manager

•	Responsible for end-to-end delivery of small and mid scale projects, meetings with stakeholders, providing updates to senior management.
•	Worked as a Product Owner and a Business Analyst, helping scrum masters with sprint planning, sprint reviews, daily meetings, updates to story board, sprint backlog handling, acting as a SPOC for the Technical teams, answering queries from the business, deciding the User acceptance Criteria and handling new enhancement requests on a daily basis.
•	Created Business process flows (as-is, to-be), authored project documentation (Charter, Project Plan, Requirements, Functional specifications, Solution Design, Testing reports, UAT, User guides, Presentations, Training sessions, Traceability Matrix, Use cases, etc.) and performed end-to-end execution of IT projects.
•	Provided market research and detailed analysis of Vendor proposals, organized demos, worked with other analysts to suggest the best solution.
•	Managed internal reporting systems and provided daily and weekly updates to senior leadership.
•	Acted as a liaison between solution developers and marketing business through the stages of software development lifecycle to ensure smooth communication of business requirements, issue resolution and led development team for timely deliverables.
•	Successfully created analytics, graphical and written reports of performance metrics and documented requirements, design, functional, technical specification and use case scenarios.
•	Conducted end to end business process improvements with responsibilities of business requirement analysis, gap-analysis, risk assessments, and problem resolution. 
•	Managed projects to develop timelines, identified project milestones, and tracked team’s performance against goals.
•	Conducted complex data analysis using analytic tools to help senior management of Business units take data driven decisions.

ITT Educational Services, Inc.

IT Product Manager, Business Analyst

Full-time MBA student at the University of Indianapolis, Indiana, USA.

MBA Graduate

Project Lead & Onsite Business Analyst – Astra Zeneca Manchester,UK and Pune,India		
•Developed new processes ensuring minimal risks and data integrity issues.Driven customer requirement gathering & project layout and design specifications phase
•Proactively managed the client and stakeholders providing cost-benefit analysis of implementing new technology across multiple platforms
•Led process change through implementation of access management software in the customer environment conforming to new SOX requirements
•Project lead for offshore teams and acted as liaison between customer and the software development team building good rapport with clients
•Conducted client training sessions on identity management software and led the service introduction phase
•Advised customer on project budgeting and licensing costs involved with software licensing and other implementation activities. Responsible for resourcing and task assignments to engineers

Identity Management Specialist – UBS Singapore and UBS London,UK
•Accountable for managing user access systems, policy changes and process changes on customer environment and led multiple teams involved in the implementation across different geographies:UK, Singapore and US
•Worked as a Business technology specialist and provided with on-call support to the operations team.Authored project implementation documentation
•Acted as a SPOC for the testing and implementation teams of different vendors and contractors involved in the project across Singapore, London, Stamford and Zurich
•Proactively involved in change management and strategy planning activities. Provided detailed analysis/feasibility of new software

Project Engineer – Aircel Gurgaon,India
•Collected client requirements and translated them into project layout and design specification
•Engaged in complete implementation of SDLC of IDAM suite
•Spearheaded product testing cycle process to conform to client requirements,managed the KPIs reporting

Wipro Technologies

IT Business Analyst

•Mentored aspiring MBA candidates, conducted lectures, classes and presentations addressing about 100 students at a time. This mentoring program encouraged about a 250 new enrollments in a year’s span.
•Proposed and devised innovative ways to improve student skillsets by designing multiple tests, group activities, meetings and public speaking sessions and led the advertising campaigns across cities. The ideas became successful especially with non-English speaking candidates (about 50% of the total new enrollments).
•Worked and led marketing team. Visited various educational institutions, delivered lectures, seminars and counseled student from multiple backgrounds.

Shilpi Jain