George Fox University

Portland State University

Portland Community College

Senior Learning Experience Designer at Salesforce

Salesforce

Senior Manager, Learning Design Product Owner

Leading a team of learning experience designers to create a world-class onboarding experience for Solution Engineers globally. Utilizing agile methods, we collaborate with learners, leaders, business partners, and stakeholders to design, develop, prioritize, and launch engaging, simple, and measurable onboarding enablement programs.

Manager, Learning Design Product Owner

Senior Curriculum Specialist 

Supporting Global Solution Engineering organization by helping design and automate role-based onboarding learning journeys. Developing tools, templates, and training materials that help our Enablement teams create better quality self-paced and virtual learning experiences for all employees, and providing feedback and expertise to enable sales/solution professionals to build comprehensive learning catalog for solutions new hires globally.

Senior Learning Experience Designer

Delivering and developing engaging face-to-face, virtual, and web based technical training, including Salesforce Certification courses for Salesforce global Customer Success Agents.

Senior Global Customer Success Trainer

The Education Program manager, manages the 5 key educational programs for Elemental Customers, Partners, and Employees.  Develop program initiatives, plan resources and logistics, Design and develop the bi-annual Elemental technical conference, and provide key metrics to management.

AWS Elemental, an Amazon Web Services Company

Education Program Manager

The Senior Technical Trainer is responsible for curricula and course development for technical training supported by Elemental’s Education Services organization. Working closely with teams across the business, we identify specific areas of opportunity for training development, analyze need, define scope and medium (face to face, online, virtual classroom), create implementation plans, develop high-quality training material, and manage tools and processes to deliver that material. Facilitate train the trainer sessions for the Global Services team to deliver the training to customers and partners and ensure Elemental's high standards of delivery are met.

Senior Technical Trainer

Develop and implement a 1-60 day onboarding learning plan for all new employees. 
Develop and facilitate all new hire learning courses.
Support technical training events for engineering and finance.
Develop strategic learning plans for all employees.
Identify training needs for all departments in the organization, working in conjunction with department managers and the HR team
Evaluate the quality of training courses and implement improvements
Prepare and maintain training manuals and materials for employees and managers
Work with external training vendors, when needed, to deliver tailored training programs and courses
Assist in designing employee career development programs and compiling continuing education resources
Certified DiSC facilitator

Training and Development Specialist

Designing and implementing global Customer Care new hire training. 
Manage all training reports for management. 
Global vendor training liaison, managing vendor needs and coordinating training requirements. 
Developing customer care agent training and processes for a large multimillion dollar product. 
Developing training for e Learning and face-to-face facilitation for both small to large training needs.
Managing new training related projects with team of up to twelve.

Yahoo!

Technical Trainer

Designing and creating functional training based materials for products and services.  Developing new LOB materials for internal employees and management.  System upgrades and release training material and facilitation. Assisting external trainers in high peaks time with facilitation of external police and court officials

American Traffic Solutions Inc

Instructional Designer and Training Consultant

Training and mentoring Home Equity team members. Creating and delivering functional training while supporting the Learning and Development team with System Releases or policy/procedures.

Wells Fargo

Business Training Consultant

Senior loan processor for loans up to $750K. Verifying and completing title, appraisal, and insurance requirements. Verifying income and taxes and underwriting exceptions to policy as needed. mentoring and coaching other processors. Developing process and policy changes for system releases.

Service Processing Specialist 2

Responsible for all phases of operation, including, but not limited to, general administration and maintenance of the property, direction and control of all personnel and resources to the end that the property is maintained at all times and in good physical condition with a stabilized fiscal operation.  Ensure all employees are familiar with and understand company policies and procedures, safety and fair-housing laws and liability concerns.  Represent the company in professional trade organizations to promote company awareness and excellence while furthering personal network and education. Effectively market the property and strive to maintain high occupancy of satisfied residents. Greeting callers and tour prospective residents.  Coordinating leasing and marketing efforts. Move-in and out residents, promote lease renewals by providing exceptional customer service.  Generate reports and assist with special projects as directed by Property Manager.

Sheryl Palermo