Shep Hyken is an accomplished customer service and experience speaker, bestselling author, and international authority on customer loyalty. He studied marketing, speech communications, and English at the University of Missouri - Saint Louis before establishing Shepard Presentations, LLC as the Chief Amazement Officer. Shep has worked with thousands of companies and organizations including Anheuser-Busch InBev, Comcast, Clayton Homes, and NAMM on building loyal relationships with customers and employees. As a bestselling author, Hyken has written seven books that have made the New York Times, Wall Street Journal, USA Today, and other prominent publications. Shep was also inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. To book Shep for your next event, visit hyken.com.