Shellie Plymale

Shellie Plymale is a seasoned professional in the field of customer experience (CX) and business consulting, currently serving as the Managing Director at Plymale Consulting LLC. She has established herself as an Executive Consultant and CX Expert, focusing on enabling business outcomes for various organizations.

Plymale has a strong background in leading teams and projects that enhance customer interactions and improve operational efficiency. Her expertise includes defining results and outcomes through strategic initiatives, which she actively shares on platforms like LinkedIn. She emphasizes collaboration and partnership in her professional endeavors, as evidenced by her posts discussing teamwork and engagement in industry events.12

In addition to her consulting work, Plymale is involved in advocacy efforts, such as combating frontline agent abuse, showcasing her commitment to improving workplace conditions within customer service environments.3 Her contributions to discussions on women empowerment and entrepreneurship further highlight her dedication to fostering growth and support among female professionals.4

Overall, Shellie Plymale's career reflects a blend of practical experience and a passion for enhancing customer experiences across various sectors.