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Shellie Plymale
Managing Director at Plymale Consulting LLC
Shellie Plymale is a highly skilled Senior Leader with a background in driving innovation in various scales of Customer Contact Operations & Technology.
Her expertise lies in facilitating business growth, revenue generation, and achieving service excellence through strategic planning, team leadership, and implementation of integrated customer contact solutions.
Shellie Plymale is Six Sigma Greenbelt Certified and has a strong educational foundation including studies in Nursing at Mesa Community College and General Studies at St. Charles Community College.
She currently serves as the Managing Director at Plymale Consulting LLC and has held significant roles in organizations such as NICE Ltd, ethosIQ, Waste Management, and Bank of America.
Her professional experience includes Director level positions focusing on Value Realization Services, Revenue Operations, Customer Experience, and Operations Consulting in the realm of customer contact strategy, project management, and process improvement.
