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Shellie Cousins
Client Relationship Manager at GTT
Professional Background
Shellie Cousins has established herself as a dedicated and accomplished professional in the telecommunications and customer service industries. With extensive experience spanning over several roles, Shellie has effectively showcased her skills in customer success and pricing analysis, demonstrating a keen ability to bridge the gap between client needs and business objectives. Currently serving as a Customer Success Manager at GTT, she plays a pivotal role in ensuring that clients receive exceptional service and support tailored to their unique requirements. Her journey through various positions has equipped her with a wealth of knowledge and practical experience, allowing her to excel in consulting and delivering on service agreements.
Previous to her current role, Shellie was a Pricing Analyst at Masergy, where she honed her analytical skills and gained invaluable insight into pricing strategies that optimize revenue while enhancing customer satisfaction. Earlier in her career, she took on the role of Wholesale Account Manager at Impact Telecom, further expanding her expertise in managing relationships and negotiating contracts with various wholesale clients.
Her foundational skills were developed during her tenure as a Product Data Coordinator at Insight, where she was responsible for managing essential product information and supporting the sales team in effectively communicating product value to clients. Shellie's earlier experience as a Senior SMS/800 Specialist at VarTec Telecom and SMS/800 Routing Specialist at Econophone/Destia Communications provided her with in-depth knowledge of telecommunications systems, honing her abilities to respond to customer inquiries and issues related to SMS and toll-free services.
Shellie also brings with her a strong background of discipline and teamwork from her time as a Switch Operator, Supply Clerk, and Administrative Clerk with the US Army. This experience developed her organizational and leadership skills, which have been invaluable throughout her career.
Education and Achievements
Shellie Cousins has continuously pursued knowledge and skills enhancement, ensuring that she stays at the forefront of industry trends and best practices. Her commitment to professional development is reflected in her ongoing engagement with training programs and certifications relevant to customer success and telecom analytics. Shellie stays abreast of the latest industry advancements by actively participating in workshops and regional conferences.
Throughout her career, Shellie has garnered recognition for her ability to improve customer relations and develop strategic solutions that address client challenges. Her analytical prowess, combined with her exceptional communication skills, allows her to present complex information simply and understandably, ensuring clarity and transparency in client relations.
Achievements
Shellie Cousins has made significant contributions to each organization with which she has worked. As a Customer Success Manager, she has led initiatives that improved client satisfaction rates and fostered long-term partnerships with various stakeholders. Her analytical competence as a Pricing Analyst at Masergy resulted in successfully revamping pricing structures, which positively influenced the bottom line while ensuring competitive positioning in the market.
In her previous roles, Shellie has been recognized for her proactive approach to resolving customer issues and her ability to streamline processes for better efficiency. Her experience has allowed her to cultivate a results-oriented mindset that aligns with organizational objectives while focusing on customer happiness and loyalty.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
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- Reminders and Notes: Helps you remember important details about contacts
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- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
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Clay takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Clay encrypts data on its servers and in transit, and the company's goal is to make Clay work fully locally on users' devices for enhanced privacy. Clay is also SOC 2 Type 2 certified.
Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
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Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.