University of Wisconsin-Eau Claire

Senior Innovation Advisory Consultant at Amazon Web Services (AWS) - Professional Services

Minneapolis, Minnesota, United States

I help my customers push the boundary on Thinking Big and imagining the art of the possible. Through industry best practices, Amazonian techniques, and a LOT of creativity -- I lead teams to innovate like they never have before.

Amazon Web Services (AWS)

Senior Innovation Advisory Consultant

AWS Professional Services engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and obsessing about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our customers across all industries. Engagement Managers help Customers make decisions to meet their technical and business objectives by providing best practices, proactively identifying and closing project gaps.

Senior Engagement Manager (Sr. Consultant)

I collaborate with product owners to build short and long term plans to deepen customer engagement. Acting as SME and liaison between marketing and business/IT/project management/training teams, I have managed a number solutions from inception to completion. My role spans into areas of process improvement, agile vs waterfall methodologies, and project management.Results & Experience:• Directly work with branch team members and CX teams to gather VOC leading to an overhaul of our customer onboarding solution• Run discovery sessions with branch, product, technology, and executive teams to provide solutions that meet business and customer needs• Negotiate for resources to ensure successful delivery of all projects• Host branch roundtables to fully understand customer obstacles and provide solutions to meet those needs• Successfully lead project teams of 10+ people

TCF Bank

AVP, Senior Product Manager

As the head of PMO, I led a team of digital project managers through management of all agency work in a startup environment. Consulted with key customers to define requirements and success in pre-sales, implementation, and post-sales capacity.Results & Experience:• Provided oversight on solutions totaling $15 million+ revenue with complex teams and scope• Agency scrum master/scrum coach; providing coaching and oversight to org on Agile best practices• Led customer brainstorms, deep-dives, and discovery sessions with fortune 500 companies• Led new business initiatives for pricing, capabilities, and sales presentations• Partnered with customers on business needs and goals to ensure flawless solution scope and delivery• Atlassian suite products (Jira, Tempo, Planner, Budgets, Confluence)• Worked with internal compliance and DevOps teams to ensure PCI/SOCII/HIPAA standards were met for clients as needed• Collaborated with sales and technical teams to create SOWs, establish scope, and build requirements• Identified, escalated, and resolved risks as needed

RAZR

Manager, Project Management Office

I provided oversight and leadership to junior project managers to coach them through new project initiatives. I drove initiatives that increased agency productivity with my strong background in project management and process development/improvement.Results & Experience:• Increased revenue on key client by 30% between 2016 and 2017• Led customers through Kaizen events to improve processes• Scrum master• Successfully led medical device solution involving HIPAA-compliant AWS environment and SFMCimplementation• Established resource planning, monthly reporting, and project management templates• Worked closely with CFO and Head of PMO to establish project financial reporting requirements• Collaborated with sales and account teams to build requirements, estimates, and craft SOWs

Senior Project Manager

- Creates and executes project work plans and revises as appropriate to meet changing needs and requirements • Identifies resources needed and manages resource responsibilities as they relate to the project • Manages day-to-day operational aspects of a project and scope • Tracks resource hours and manages overall project budget • Analyzes project profitability, revenue, margins, bill rates and utilization • Facilitates team and client meetings effectively • Effectively communicates relevant project information to superiors when necessary • Resolves and/or escalates issues in a timely fashion • Understands how to communicate difficult/sensitive information tactfully • Identifies opportunities for improvement and makes constructive suggestions for change • Effectively utilizes each team member to his/her fullest potential • Motivates team to work together in the most efficient manner • Mitigates team conflict and communication problems • Communicates effectively with clients to identify needs and evaluate alternative business solutions • Continually seeks opportunities to increase customer satisfaction and deepen client relationships Brands: Hisense USA, Sharp TV USA, Bauer Hockey, Metropolitan Airport Commission

Olson

Project Manager

- Manage multiple projects for multiple clients- Provide timely and accurate reporting of progress to Project Supervisors and accounting team- Lead and log estimation sessions to assign adequate time and resources to projects- Demonstrate thorough knowledge of reporting objectives and measurements- Guide and outline project meetings (e.g., scrums)- Responsible for all management duties necessary to create/maintain successful projects including: planning and forecasting resources, management of team workload and focus/priorities, scheduling, estimating and budgeting, status authoring and reporting.- Build understanding of clients business through internal strategy, creative and project meetingsBrands: Xcel Energy, Security Health Plan

space150

Main point of contact for all distribution and vendor partners and acted as a liaison for all information between partners and the company. Managed CRM and vendor pipeline to accurately forecast sales projections for vendor partners and distributors; responsible for each partner’s deal registration process and discount programs. Negotiated rebates, special pricing, and credit lines with distribution partners. Managed and requested marketing development funds (MDF) and appropriately applied those dollars to events and other marketing and sales initiatives. Lead marketing resource in the U.S., responsible for supporting global marketing efforts in North America. Hosted co-sponsored events with partners to maintain customer relationships and win new business. Managed, planned, and implemented all U.S. marketing efforts including events, email and call-out campaigns, lead generation, AdWord campaigns, and PR campaigns.

Hardware.com

Vendor & Marketing Specialist

Managed, planned, and implemented all digital media marketing efforts. Responsible for raising the online profile of the company. At my time with The Post House, I built an HTML website with a CMS, utilized search engine optimization strategies, and increased traffic to the company site. Responsible for composing all social media content including: Twitter, Facebook, Wordpress, Pinterest, Youtube, and Instagram.

Shell Rust