University of Cincinnati

Business Coach, Mentor & Customer Experience Advisory

Sydney, New South Wales, Australia

The BX Collective delivers Leadership and Business Coaching to executives, organisations, business owners and individuals. With a career spanning 20+ years owning and running businesses in the US, UK and AU, Sheilah has lived the experiences to deliver programs across Operational Excellence (OpX) and Customer Experience Excellence (CXX).

BX Collective

Business & Mindset Coach, Mentor & Consultant

I am thrilled to be part of the Rare Birds Mentoring programs, creating diverse and inclusive work cultures to drive greater leadership & business results.  Supporting women SME owners, entrepreneurs and startups around Australia since 2018.  Supercharging personal and professional growth, giving women business owners from marginal demographics, and corporate intrapreneurs, the confidence and skills to take their business and careers to new heights.

Inspiring Rare Birds

Business Mentor

Empowering the transformation of organisations and communities through human centred design. Praxis works with clients to create beautiful solutions to their most complex problems. Client sectors include Health, Finance, Startups, Retail and Social enterprises.

Praxis International

Director, Customer Experience Design, Strategy & Engagement

Helix Collective partners with visionary businesses to build the impossible. Their experienced team of ex-Silicon Valley software engineers move fast to deliver business-critical outcomes.

Helix Collective

Director, Business Strategy & Engagement

Managing Director of Objective Experience, a research driven Customer Experience consultancy.In the 6 years as Director, implemented organisational change & business optimisation across company branding, service delivery, people, process and technology. Specifically:- Sourced and Managed a multidisciplinary CX Team of Consultants- Established Managed Service Agreements with clients including Westpac, CBA, Allianz Global, NBN and more- Co created CX Benchmarking and Cadence programs for Corporate, Enterprise and Government internal CX Teams- Created a full service agency offering by establishing an in house recruitment panel in 2014 (Research Network), with fully fitted testing & eye tracking labs in Sydney CBD.

Objective Experience

Managing Director; Customer Experience Strategy, Research & Design Consultancy

As one of the co founders of 24 Seven Inc in 2000, I had the greatest pleasure and challenge of building a company that has become the leading creative talent agency in the U.S.; growing from New York City to Los Angeles, San Francisco, Seattle, Chicago, expanding to 11 global offices to  include London, Canada and Paris. The innovation that we adopted as a Staffing company incorporated cutting edge Marketing and Technology that catapulted our growth in a very short time. In recognition of our achievements in business, we were awarded the Ernst & Young Entrepreneurs of the Year Award in 2007.With the rapid growth of the business to 150+ employees and constantly expanding Service categories, my executive responsibilities and achievements continually evolved over the 10 years to include:>Senior Account Management>Master Vendor Contract Negotiations>Staff Leadership>Partnerships with Industry & Technology Services>Market Research / Focus Groups>New Category Releases>CRM sourcing & customisation >End User training>Business Intelligence integration>Website + Intranet Design & Implementation>Website Optimisation>Brand Marketing>Software & Sales Training Programs>Project Manangement

Sheilah Casey