Shawn B.

Shawn Bowen brings over 30 years of experience in contact center management to the table, having worked in various countries, including the US, Philippines, India, Singapore, China, and Antigua Eastern Caribbean. With a focus on driving performance and cost savings, Shawn has developed extensive expertise in business relationships, strategic partnerships, omni-channel, conversation analytics, leadership development, mentoring, budget analysis, and vendor management. He's also skilled in policy and procedure management, operations leadership, start-up expertise, international experience, and outsourcing experience. Shawn's stellar record of achieving results through increased employee engagement and retention has earned him several senior leadership roles, including his current position as Senior Director of Operations at Track Group, Inc.