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Sharyn Horowitz
Customer Success Manager at Splunk
Professional Background
Sharyn Horowitz is a seasoned professional with extensive experience in building expertise across business and technical domains, demonstrating exceptional skill in bridging communication gaps that can impede organizational progress. With an impressive career that spans various levels of information technology, Sharyn has developed a multifaceted understanding of both IT governance and practical product management. Her career journey has taken her through numerous significant roles where she has made substantial contributions to each organization she has been part of.
Sharyn currently serves as a Customer Success Manager at Splunk, where she utilizes her strategic insight and deep technical knowledge to enhance client experiences and drive customer satisfaction. Previously, she held the role of Technical Product Manager at Excella, where she skillfully managed product roadmaps, ensuring that each project aligned perfectly with client needs and business objectives.
Her rich history also includes a Senior Manager position at ICF International and a Deputy Program Manager role at SAIC. In these capacities, she demonstrated her ability to lead diverse teams, manage complex projects, and deliver exceptional results. Sharyn's expertise doesn't just stop at management; she also has hands-on experience as a Senior Analyst at the National Cancer Institute within the Constella Group, where her analytical skills allowed her to contribute effectively to healthcare solutions.
Additionally, Sharyn has worked as a Senior Consultant for several prestigious organizations, including the General Services Administration (GSA) and the United States Postal Service (USPS) at BroadVision. Her role as Lead Information Architect at Ernst & Young LLP showcased her capability to design and implement effective information structures that support business needs. Lastly, Sharyn has had a profound influence in educational outreach through her past roles as Senior Science Exhibit Developer at The Health Museum of Cleveland and Director of Public Education at the Philadelphia Zoo, where she executed projects that engaged the public in enriching scientific learning experiences.
Sharyn’s unique combination of skills in business development, communications, event planning, facilitation, and operations consistently positions her as a valuable asset to any team she joins.
Education and Achievements
Sharyn's educational background is rooted in a strong foundation provided by her studies at Johns Hopkins University. She completed both her Bachelor of Arts (BA) and Master of Arts (MA) degrees at this prestigious institution, which has equipped her with critical thinking, analytical skills, and a robust understanding of interdisciplinary approaches. Her education has not only shaped her as a professional but also has instilled in her the importance of lifelong learning, enabling her to adapt and thrive in the fast-paced world of technology and business.
Throughout her career, Sharyn has received recognition for her capabilities, particularly in environments that require strategic thinking and advanced technical acumen. She expertly navigates complex situations, ensuring that teams are aligned and focused on delivering exceptional results while fostering a culture of open communication and collaboration. Sharyn's dedication to her work is reflected in her proven ability to triage bugs, ensuring that technical hurdles are overcome swiftly, thus maintaining continuous improvement in project deliverables.
Her commitment to excellence in her professional pursuits has made her a respected figure in the organizations she has worked with, with a reputation for driving operational efficiencies and enhancing team productivity.
Notable Achievements
Sharyn Horowitz’s illustrious career is marked by numerous accomplishments that have significantly impacted the organizations she has served. Her penchant for aligning technical endeavors with business strategies has made her a key player in achieving overall organizational goals. While working at Excella, for instance, she defined product strategies that not only responded to client requests but also anticipated future needs, ensuring a forward-thinking approach to product development.
As Customer Success Manager at Splunk, Sharyn has excelled in building and nurturing client relationships, laying the groundwork for long-term partnerships that contribute to ongoing business success. Her background in the National Cancer Institute has allowed her to tap into the crucial elements of healthcare analytics, influencing decision-making processes with data-driven insights.
In addition, Sharyn's role in developing educational exhibits at The Health Museum of Cleveland and at the Philadelphia Zoo speaks volumes about her commitment to public education and community engagement. She has effectively used her project management skills to create meaningful and interactive experiences that continue to inform and inspire visitors long after they leave the exhibits.
Sharyn's multifaceted career also speaks to her adeptness in facing challenges head-on and her ability to bring innovation to all projects she takes on. As a Lead Information Architect at Ernst & Young, she contributed to multiple high-stakes projects designed to streamline information flow and improve overall organizational efficiencies. Her expertise is further bolstered by her innate ability to facilitate collaborative environments, encouraging team members to share insights and ensure swift resolution of any issues that arise.
In summary, Sharyn Horowitz is not just a highly qualified professional with a wealth of experience; she is a dedicated leader devoted to transforming challenges into opportunities for growth and success. Her comprehensive understanding of both business and technical realms, reinforced by her solid educational background and remarkable career trajectory, positions her as a trailblazer in her field.
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Clay is a relationship management platform that serves as a personal CRM, helping you organize and deepen both personal and professional relationships. It functions as a beautiful rolodex and CRM available on iPhone, Mac, Windows, and web, built automatically to help manage your network efficiently. Unlike traditional address books, Clay centralizes all your contacts in one place while enriching them with additional context and features to help you stay thoughtful and connected.
Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
- Network Strength: Visualizes the strength of your relationships relative to others in your network
- Timeline: Shows your relationship history with each contact
- Smart Search: Allows you to search using natural language like "People I know at the NYT" or "Designers I've met in London"
- Reminders and Notes: Helps you remember important details about contacts
- Home Feed: Displays updates about your network including job changes, news mentions, and birthdays
- Groups: Organizes contacts into meaningful categories
- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Clay is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Clay as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Clay offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Clay takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Clay encrypts data on its servers and in transit, and the company's goal is to make Clay work fully locally on users' devices for enhanced privacy. Clay is also SOC 2 Type 2 certified.
Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
Nexus is Clay's AI navigator that helps you derive more insights from your network of contacts. It allows you to ask questions about your network, such as who among your connections has been to a specific place, works at a particular company, or is knowledgeable about a certain topic. Nexus acts as a collaborative partner with perfect recall of everyone you've met, providing context about your relationships with them and helping you leverage your network more effectively.
Clay makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Clay's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
Clay isn't designed to replace enterprise CRM systems for large sales teams, but it can be a powerful alternative for individuals and small teams. Many people use Clay instead of Salesforce, Hubspot, and Pipedrive. Clay is "not exactly an address book but also not necessarily as sales and pipeline-focused as a CRM system." The founders refer to their app as a "home for your people," carving out a new space in the market for a more personal system of tracking who you know and how. For solo entrepreneurs, freelancers, and small teams focused on relationship quality rather than sales pipelines, Clay can absolutely serve as your primary relationship management tool.
Clay is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.