Suggestions
Shannon McCallum
Vice President of Hotel Operations, Resorts World Las Vegas
Shannon McCallum is a seasoned hospitality professional with over 30 years of experience in the industry across the United States and Canada. She currently serves as the Vice President of Hotel Operations at Resorts World Las Vegas (RWLV), a position she has held since 2021.2
Career Highlights
Shannon's journey in hospitality began unexpectedly. While pursuing a law degree in college, she worked part-time at three different hotels to fund her education. This experience ignited her passion for the industry, leading her to choose hospitality as her career path instead of law.2
Throughout her career, Shannon has:
- Worked in various roles across the hospitality sector, including food and beverage, hotel operations, finance, sales, and conference planning.2
- Transitioned to the United States in 2004, expanding her expertise in different markets.2
- Joined MGM Resorts' ARIA Resort and Casino in Las Vegas in 2010, which introduced her to the casino gaming sector and hospitality technology.2
- Served on the Global Board of Directors for the Hospitality Finance and Technology Professionals Association.2
Current Role at Resorts World Las Vegas
As Vice President of Hotel Operations at RWLV, Shannon's responsibilities include:
- Overseeing all aspects of hotel operations, including the arrival experience, stay experience, spa, pool, reservations, and concierge services.1
- Managing a team of more than 1,500 members.4
- Executing the strategic direction of all hotel functions.3
Leadership Philosophy
Shannon emphasizes several key attributes for success in the hospitality industry:
- Passion for working with people
- Willingness to take risks and step outside one's comfort zone
- Strong collaboration and communication skills
- Flexibility in an ever-changing environment
- Continuous learning and growth1
She is also committed to mentoring and sponsoring the next generation of hospitality professionals, particularly focusing on increasing female representation in leadership roles within the industry.2
