Shannon Johnson

Shannon Johnson is a seasoned professional with over 17 years of experience in Client, Program, Operations, and People Management.

Known for accelerating productivity and enhancing communication among clients, technology teams, executives, third-party partners, and various business stakeholders.

Highly skilled in leading client, operations, and technical teams in agile environments to achieve product objectives and ensure project success.

Recognized as an influential leader and adept team builder who excels at inspiring others towards achievements.

Specialties include being a cultural thought leader and advocate for employee growth and retention, driving technical projects from concept to completion, and proactively identifying and implementing successful initiatives.

Hold a Bachelor of Fine Arts (B.F.A.) degree from Columbia College Chicago.

Previously held key roles such as Commercial Chair at Women@Sprout at Sprout Social, Inc., Director of Customer Support at Sprout Social, Inc., Director of Operations at PowerReviews, and other management positions in renowned organizations like GoHealth, Groupon, Exelon, and Applied Systems.

Extensive background in change management, process design, and driving product deployments with innovative strategies.

Expert in project and process optimization, with a strong track record of releasing successful initiatives.

Proven experience as a Senior Software Support Technician, Operational Specialist, and Client Service Representative, showcasing versatility in diverse roles.

Shannon Johnson's career highlights a commitment to leadership, innovation, and driving operational excellence.