Shannon Johnson

Shannon Johnson is a senior leader at Sprout Social, Inc., currently serving as the Senior Director of Customer Support.1 She held the role of Commercial Chair for Women@Sprout from January 2021 to December 2021.1 With over 20 years of experience in client, program, operations, and people management, Shannon has a diverse background in the tech industry.1

Some key points about Shannon Johnson:

1. Current role: Senior Director, Customer Support at Sprout Social, Inc. (since March 2023)1

2. Previous roles at Sprout Social:

   • Director, Customer Support (September 2020 - March 2023)1
   • Commercial Chair, Women@Sprout (January 2021 - December 2021)1

3. Prior experience:

   • Director of Operations at PowerReviews (May 2018 - September 2020)1
   • Co-Founder and Head of PowerWomen at PowerReviews (January 2017 - September 2020)1
   • Roles at GoHealth and Groupon in senior management and project management positions1

4. Education: Attended Columbia College Chicago1

5. Expertise: Client management, program management, operations, and people management1

Shannon is known for her commitment to supporting women in tech and has been involved in mentorship programs at Sprout Social.2 Her unique perspective, combining experience in product operations and customer support, allows her to effectively influence product roadmaps and share customer support insights with product teams.2