Shanna Hayes

Shanna Hayes, who goes by the LinkedIn username 'shanna-hayes,' is a professional specializing in customer experience, particularly in the higher education sector. Here are some key details about her:

• She works as a CX-PRO, which stands for Customer Experience Professional, at the Student Debt Crisis Center (SDCC), although her primary affiliation appears to be with Southern New Hampshire University.13
• At Southern New Hampshire University, she is focused on student experience and retention, aligning with her customer-centric approach.
• Shanna Hayes has been open about her personal journey, including taking time off for mental health and sharing her recovery from a Traumatic Brain Injury (TBI) and its impact on her student loan situation.23

It's important to note that there are multiple individuals named Shanna Hayes on LinkedIn, but the specific profile in question is associated with her role in higher education and customer experience.