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Shanna Hayes
Director of Customer (Student) Experience & Retention at Southern New Hampshire University
Shanna Hayes, CX-PRO, is an innovative and critical thinker dedicated to STEM education and equity.
She holds a Master's degree in Higher Education Administration and a Master of Science in Sports Management from Southern New Hampshire University, along with a Bachelor of Arts in Secondary Education and Teaching from New England College.
Shanna has held various roles at Southern New Hampshire University, including Director of Customer Experience & Retention, Adjunct Professor, Associate Director of Innovation & Strategic Communication, CETA Tutoring Coordinator, and Academic Advisor.
Her professional journey also includes positions such as Assistant Field Hockey Coach at Southern New Hampshire University, Community & Youth Outreach Coordinator at Boston Blades, and Mathematics Teacher at John Stark Regional High School.
She is committed to bridging the gap for underserved students and communities, ensuring equitable access to education and opportunities.
