Shane Stenson

Shane Stenson is a Principal Customer Success Manager specializing in Strategic Accounts at HubSpot, based in Dublin, Ireland. He has been with HubSpot since February 2018, progressing through various roles including Customer Success Manager and Team Lead, Customer Success. His current position has been held since October 2021, where he focuses on managing key strategic accounts and ensuring customer satisfaction and success with HubSpot's services.1

Professional Experience

• Principal Customer Success Manager, Strategic Accounts
  HubSpot (September 2019 - October 2021)
  Responsibilities included managing strategic accounts, driving product adoption, and acting as a consultant for customers.1

• Team Lead, Customer Success
  HubSpot (April 2022 - September 2022)
  Oversaw team operations and customer success initiatives.1

• Senior Enterprise Account Manager
  Realex Payments (November 2015 - September 2017)
  Managed a portfolio of enterprise customers, focusing on retention and growth strategies.1

Education

Shane holds a Bachelor of Science (B.Sc.) in Business Information Systems from the National University of Ireland, Galway, which he completed between 2005 and 2010.1

Skills and Expertise

Shane's expertise lies in customer success management, account management, and strategic consulting. He has a strong background in technical support and project management from his earlier roles at Realex Payments and Lionbridge.1

With over 500 connections on LinkedIn, Shane is well-networked within the industry, reflecting his influence and engagement in the customer success domain.1