Shane O'Brien

Shane O'Brien is an experienced IT professional with a strong background in service delivery, integration, and quality management.

Currently, Shane is serving as the IT Service Delivery Lead at WSP in Australia, where he oversees and manages IT service delivery operations.

Prior to his current role, Shane held the position of IT Service Integration & Quality Manager for the APAC region at WSP, demonstrating his expertise in ensuring seamless integration of IT services.

With a history of leadership roles, Shane has also been IT Service Delivery Coordinator at WSP, IT Executive Support Team Lead at Unibail-Rodamco-Westfield, and held various positions at RCR Tomlinson, including ICT Field Service Team Leader, ICT Service Desk Manager, ICT Service Desk Coordinator East Coast, Change Release & Problem Manager, and ICT Field Services Coordinator.

Before his transition to IT management roles, Shane gained valuable experience in technical positions such as Team Leader Desktop Support, Project Manager VoIP/LAN, and Network & Infrastructure Support Officer at Corrective Services NSW.

Shane's diverse background in both IT management and technical support positions equips him with a comprehensive understanding of IT service delivery processes.

His tenure in correctional services as a Correctional Officer adds a unique perspective to his professional journey, highlighting his adaptability and versatile skill set.

Shane O'Brien's career trajectory showcases a blend of technical expertise, leadership skills, and hands-on experience, making him a well-rounded professional in the IT industry.