Shane Baetz

Shane Baetz is a seasoned L&D, Shared Services, and Operations senior executive leader with a strong background in both domestic and international environments across the Americas, EMEA, and APAC regions.

Throughout his career, Shane has excelled in implementing best practices and enhancing KPIs through innovative approaches, demonstrating a knack for thriving in high-stress environments with high expectations.

With a reputation for being a creative strategic and tactical planner, Shane is highly regarded for his exceptional judgment and consistent goal achievement.

He has an extensive portfolio working with over 40 Fortune 1000 clients spanning various industries such as finance, retail, healthcare, start-ups, and telecommunications, both in B2B and B2C settings.

Shane Baetz was recognized for his leadership and impact, becoming a finalist for LinkedIn's APAC Conscious Business Leadership Award in 2016.

His specialties lie in digital transformation, project and program management, employee and leadership development, instructional design, solution generation, performance tracking, and fiscal responsibility, with a strong foundation in business management.

Shane is a Net Promoter® (NPS) Certified Associate through Satmetrix and holds Six Sigma Yellow Belt training, showcasing his expertise in quality management methodologies.

Education-wise, Shane Baetz has pursued studies at Cornell University, Lambton College, and Western University, enriching his knowledge and expertise in various domains.

In terms of his professional experience, Shane has held key roles such as the Head of Regional Support Services at SYKES, Senior Vice President & Head of Compliance Training at Citi (APAC and Global Core Compliance), and Executive (Senior) Director of Learning and Leadership Development at TTEC.