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Shanan Kan
Translating clients' experience into strategic insights - Operations Manager and Senior Researcher at beaton
Professional Background
Shanan Kan is a dynamic and results-driven professional with a wealth of experience in the realms of operations management, research, and client advocacy, currently serving as the Operations Manager and Senior Researcher at beaton. She is committed to producing actionable insights that empower professional services firms and membership associations to enhance their brand health, performance, and profitability. With a keen understanding of small business dynamics gained from her upbringing, Shanan recognizes the importance of understanding client needs and providing data-driven solutions in an increasingly competitive environment.
In her current role at beaton, which is recognized as the 'Voice of Your Clients' specialists, Shanan utilizes her diverse research toolkit that spans quantitative methods, like rigorous survey design and statistical analysis, alongside qualitative approaches such as ethnography, journey mapping, and storytelling. This unique combination allows her to delve deep into client experiences and translate them into strategic insights that resonate with stakeholders. Passionate about championing clients' voices, Shanan is instrumental in guiding beaton's product roadmap and ensuring that client feedback is at the forefront of product design and innovation. Her ability to convey complex data through targeted media and innovative visualizations is an essential feature of her role, greatly aiding organizational decision-making processes.
Education and Achievements
Shanan's academic credentials are impressive and reflect her dedication to understanding the interplay between psychology, design, and research. She holds a Bachelor of Psychology (Honours) from The Australian National University, a distinguished institution known for its rigorous academic standards. Her education in psychology equips her with valuable insights into human behavior, further enhancing her capabilities in client comprehension and research.
Additionally, Shanan completed a Graduate Diploma of Design in Design Anthropology at Swinburne University of Technology, where she developed a robust understanding of how design thinking can be leveraged to enhance client experiences and the effectiveness of research methodologies. Her foundational education began at Canberra Grammar School, further solidifying her analytical skills and critical thinking abilities. Shanan’s academic background provides her with a strong framework for conducting meaningful research that translates complex data into practical solutions that her clients can implement.
Throughout her career journey, Shanan has amassed significant experience in various roles. She previously served as a Teaching Assistant at the College of Law, leveraging her academic knowledge to guide students in their learning endeavors. Before becoming the Operations Manager, Shanan held multiple positions at beaton, including Product Manager and Quantitative Research Manager, where she refined her expertise in product management and quantitative research methodologies. Shanan’s previous experience as a Business Consultant and UX Researcher has also allowed her to broaden her insights into user experience, crucial for understanding client needs and expectations. Her roles as an Editor at Ace Trainer Australia and as a Game Developer & Writer at SW City Productions highlight her diverse skill set and adaptability in various sectors.
Notable Achievements
Shanan Kan's achievements within the field of research and operations management have made a significant impact at beaton and the clients she serves. One of her key contributions has been her ability to integrate client feedback into product development, leading to innovative solutions that address specific needs and enhance user experiences. By implementing participatory design methods, Shanan has fostered collaboration with clients that ensures their voices are incorporated into the research products being developed.
Additionally, Shanan’s mastery of data visualization allows her to communicate insights compellingly and understandably, making it easier for stakeholders to digest crucial information and make informed decisions. This skill not only enhances transparency but also fosters a culture of collaboration and continuous improvement among her clients.
Throughout her career, Shanan's dedication to client advocacy and her deep understanding of both qualitative and quantitative research have made her a powerful asset in the professional services landscape. Her work directly contributes to the enhanced profitability and competitive positioning of her clients, validating her vital role at beaton.
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How to Connect
If you want to explore how your business can benefit from a comprehensive understanding of client needs and preferences, Shanan is eager to connect. She encourages anyone interested in transforming their client insights into actionable strategies to reach out via email at shanan.kan@beatonglobal.com or follow her engaging insights on Twitter @ShananKan.
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